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- Tasks: Create a welcoming environment and provide outstanding service to guests.
- Company: Leading hospitality chain known for excellent guest experiences.
- Benefits: Competitive pay, discounts, complimentary meals, and career development opportunities.
- Why this job: Join a friendly team and make a real difference in guest experiences.
- Qualifications: Strong customer service skills and a passion for hospitality.
- Other info: Permanent position with opportunities for training and growth.
The predicted salary is between 11 - 13 £ per hour.
A leading hospitality chain in Reading is seeking a friendly Receptionist to join their team. The ideal candidate will use their customer service skills to create a welcoming environment for guests.
Responsibilities include:
- Checking in guests
- Collaborating with housekeeping
- Providing outstanding service
This permanent position offers a competitive pay rate of up to £12.56 per hour and opportunities for training and career development. Enjoy benefits like discounts and complimentary meals for joining our team.
Reception & Guest Experience Specialist — 40h, Reading South employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Guest Experience Specialist — 40h, Reading South
✨Tip Number 1
Make sure to research the hospitality chain before your interview. Knowing their values and what makes them stand out will help you connect with the team and show that you're genuinely interested in being part of their welcoming environment.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle guest inquiries or complaints. This will not only boost your confidence but also impress the hiring team with your proactive approach.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Show up looking polished and professional to convey that you take the role seriously and are ready to represent their brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Reception & Guest Experience Specialist — 40h, Reading South
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see how you can create a welcoming vibe for our guests right from the start.
Highlight Relevant Experience: Make sure to mention any previous customer service roles or experiences that relate to hospitality. We love seeing how you've made guests feel special in the past!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we're looking for in a Receptionist.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Premier Inn
✨Show Off Your People Skills
As a Reception & Guest Experience Specialist, your ability to connect with guests is crucial. During the interview, share specific examples of how you've provided excellent customer service in the past. This will demonstrate your friendly nature and ability to create a welcoming environment.
✨Know the Company Inside Out
Before the interview, do some research on the hospitality chain. Understand their values, mission, and what sets them apart from others. This knowledge will not only impress the interviewers but also help you tailor your answers to align with their expectations.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle various guest situations. Think about potential scenarios, like dealing with a difficult guest or coordinating with housekeeping. Practising your responses will help you feel more confident and ready to showcase your problem-solving skills.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the welcoming atmosphere of the role. A polished appearance shows that you take the opportunity seriously and are ready to represent the company well.