At a Glance
- Tasks: Lead a team to create a welcoming and safe hotel experience for guests.
- Company: Join Premier Inn, a leading hotel brand known for excellent customer service.
- Benefits: Enjoy training, discounts, and a clear career pathway with competitive pay.
- Other info: Permanent position with a 40-hour work week and opportunities for growth.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Leadership experience, preferably in retail, and a passion for customer service.
The predicted salary is between 28800 - 28800 £ per year.
Premier Inn is looking for a Duty Manager at our Portsmouth (Port Solent) location. This role involves leading a team to ensure a welcoming and safe hotel experience. Candidates should have leadership experience, ideally from retail, and a passion for customer service.
The position offers a contract type of permanent with a pay rate of up to £13.86 per hour and a 40-hour work week. Enjoy benefits like training, discounts, and a clear career pathway.
Duty Manager — Lead Guest Experience & Ops in Portsmouth employer: Premier Inn
Premier Inn is an excellent employer, offering a vibrant work culture where team leadership and customer service are at the forefront. With a commitment to employee growth through training and clear career pathways, our Portsmouth (Port Solent) location provides unique benefits such as competitive pay and discounts, making it a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager — Lead Guest Experience & Ops in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Premier Inn's values and guest experience strategies. We want to see how you can lead a team to create that welcoming atmosphere they pride themselves on, so come armed with examples of your leadership skills!
✨Tip Number 3
Show off your customer service passion! During interviews, share stories that highlight your commitment to guest satisfaction. This is key for a Duty Manager role, and it’ll help us see how you can enhance the guest experience at Premier Inn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Duty Manager — Lead Guest Experience & Ops in Portsmouth
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any leadership experience you have. We want to see how you've led teams in the past, especially in customer service roles. Share specific examples that showcase your ability to motivate and guide others!
Emphasise Your Passion for Customer Service:Let us know why you love providing excellent customer service! Use your application to tell us about times you've gone above and beyond for guests or customers. This will help us see your dedication to creating a welcoming environment.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Duty Manager role at Premier Inn. Mention our values and how they align with your own experiences. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success! It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Premier Inn
✨Know the Company Inside Out
Before your interview, make sure you research Premier Inn thoroughly. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your leadership style and how it aligns with creating a welcoming environment for guests.
✨Demonstrate Your Customer Service Passion
Customer service is key in this role. Think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you would handle difficult situations and ensure guest satisfaction at Premier Inn.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and career progression within Premier Inn. This shows that you're not just interested in the job, but also in growing with the company.
