At a Glance
- Tasks: Welcome guests, check them in, serve meals, and solve problems to ensure a smooth stay.
- Company: Join the friendly team at Premier Inn, where support is key.
- Benefits: Up to £13.06 per hour, fixed-term contract, full training, and amazing discounts.
- Other info: Enjoy a supportive environment with chances to learn and develop your career.
- Why this job: Experience a dynamic role with varied tasks and opportunities for growth.
- Qualifications: No hotel experience needed; just bring your friendly attitude and teamwork skills.
The predicted salary is between 13.06 - 13.06 £ per hour.
You are the first person many of our guests meet. And often the last before they leave. As a Ground Floor Team Member, you'll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly. No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.
Pay, hours and location
- Pay: Up to £13.06 per hour
- Contract: Fixed-term contract until 29/06/2027 - we don't do zero-hours contracts.
- Hours: 35 guaranteed hours per week.
- Location: Bridgend (M4 / J35) Premier Inn - Pantruthyn Farm, Pencoed, Bridgend, Mid Glamorgan, CF35 5HY
- Shifts: Includes evenings, weekends and busy guest periods.
What you'll do
As a Ground Floor Team Member, no two shifts look exactly the same. Depending on where you're needed, you might:
- Welcome guests and help them check in
- Serve breakfast or evening meals
- Answer questions and help solve problems
- Help keep the reception, restaurant and public areas looking their best
- Support your teammates across the hotel when things get busy
- Make sure every guest feels looked after from arrival to departure
This isn't a role where you'll spend your shift in one place. You'll be helping guests, supporting teammates and keeping the hotel running smoothly. You don't need hotel experience. Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service. If you're friendly, enjoy helping people and can stay calm when it's busy, we'll teach you the rest.
Why join Premier Inn?
You'll be joining a team that supports each other from day one. We'll give you the training to feel confident in every part of the role, whether you're checking in guests, serving breakfast or helping someone who's had a long day and just wants to get settled. As you build your experience, you'll have opportunities to learn new skills and explore different roles across Premier Inn.
What you'll get
- Fixed-term contract (we don't do zero-hours contracts)
- Full training and support from day one
- Opportunities to learn new skills and develop your career
- Whitbread Benefits Card - up to 60% off Premier Inn rooms
- Company pension and Save As You Earn scheme
- Discounts on shopping, travel, cinema, supermarkets and more
Is this role right for you?
If you:
- Like being busy and working with people
- Stay calm under pressure
- Enjoy taking the initiative
- Want a role where every day is different...
...then we'd love to hear from you.
Ground Floor - Team Member in Pencoed employer: Premier Inn
Premier Inn is an excellent employer, offering a supportive and friendly work environment in Bishop Auckland. With flexible part-time hours and competitive pay, employees benefit from Whitbread's comprehensive perks and clear pathways for career advancement, making it a rewarding place to grow and contribute to guest satisfaction.
