At a Glance
- Tasks: Ensure a comfortable and safe environment for overnight guests with excellent customer service.
- Company: Join Premier Inn, a leading hospitality brand known for its welcoming atmosphere.
- Benefits: Earn up to £13.66 per hour, enjoy discounts, and get a free breakfast on joining.
- Why this job: Make a difference in guests' nights while developing your hospitality skills.
- Qualifications: A calm personality and strong customer service skills are essential.
The predicted salary is between 28400 - 28400 £ per year.
Premier Inn is seeking a Nights Team Member for its Mansfield location. In this role, you will ensure a comfortable and safe environment for overnight guests, using your calm personality and customer service skills.
The position offers a competitive pay rate of up to £13.66 per hour for 14 hours of work each week. Training and support will be provided, along with various employee benefits including discounts and a complimentary breakfast upon joining.
Overnight Hospitality Team Member – Calm Guest Care employer: Premier Inn
Premier Inn is an excellent employer, offering a supportive work culture where your calm demeanour and customer service skills can shine. With competitive pay, comprehensive training, and employee benefits such as discounts and complimentary breakfast, working at our Mansfield location provides meaningful opportunities for personal and professional growth in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Overnight Hospitality Team Member – Calm Guest Care
✨Tip Number 1
Make sure to showcase your calm personality during interviews. We want to see how you handle pressure and ensure guest comfort, so think of examples from past experiences where you've excelled in customer service.
✨Tip Number 2
Research Premier Inn and its values before your interview. We love candidates who align with our mission of providing a safe and comfortable environment for guests, so show us you’re on board with that!
✨Tip Number 3
Don’t forget to ask questions during your interview! We appreciate candidates who are genuinely interested in the role and want to know more about the team and the work environment.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We keep an eye on applications that come directly through our platform, so make sure you get your application in there!
We think you need these skills to ace Overnight Hospitality Team Member – Calm Guest Care
Some tips for your application 🫡
Show Your Calm Side:When writing your application, let your calm personality shine through. Use examples from your past experiences that highlight how you’ve handled challenging situations with grace and poise.
Customer Service is Key:Make sure to emphasise your customer service skills in your application. Share specific instances where you went above and beyond to ensure guests had a great experience, as this aligns perfectly with what we’re looking for.
Be Yourself:We want to get to know the real you! Don’t be afraid to inject a bit of your personality into your application. Authenticity goes a long way in helping us see if you’re a good fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly!
How to prepare for a job interview at Premier Inn
✨Show Your Calm Side
Since the role focuses on providing calm guest care, it's essential to demonstrate your ability to stay composed under pressure. Think of examples from your past experiences where you handled challenging situations with a cool head and share those during the interview.
✨Highlight Customer Service Skills
Customer service is key in this position. Prepare to discuss specific instances where you went above and beyond for a guest or resolved a complaint effectively. This will show that you understand the importance of guest satisfaction.
✨Know the Company Culture
Research Premier Inn's values and culture before your interview. Understanding their commitment to guest experience and how they support their staff will help you align your answers with what they’re looking for in a candidate.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the training process or how the team ensures a safe environment for guests. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
