At a Glance
- Tasks: Ensure guest safety and provide exceptional customer service during the night.
- Company: Join Premier Inn, a leading hotel brand known for its welcoming atmosphere.
- Benefits: Enjoy competitive pay, discounts, pension scheme, and free breakfast on joining.
- Other info: Fixed-term contract with 21 hours per week and great career progression opportunities.
- Why this job: Make a difference in guests' nights while developing your hospitality skills.
- Qualifications: Calm personality and strong customer service skills required.
The predicted salary is between 20000 - 25000 £ per year.
Premier Inn in Bury St Edmunds is seeking a Nights Team Member to ensure the safety of overnight guests and help them rest easy. You'll leverage your calm personality and customer service skills in this vital overnight role.
The position offers a fixed-term contract with 21 hours per week, excellent pay rate, and numerous benefits including discounts, a pension scheme, and complimentary breakfast upon joining.
Overnight Guest Experience Lead | Nights Team Member employer: Premier Inn
Premier Inn in Bury St Edmunds is an excellent employer, offering a supportive work culture where your contributions are valued and recognised. With opportunities for personal growth and development, alongside competitive pay and benefits such as discounts and a pension scheme, you can thrive in a role that prioritises guest safety and satisfaction while enjoying the perks of working in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Overnight Guest Experience Lead | Nights Team Member
✨Tip Number 1
Make sure to showcase your calm personality during interviews. We all know that working nights can be challenging, so highlight how you handle stressful situations and keep guests feeling safe and comfortable.
✨Tip Number 2
Don’t underestimate the power of a good night’s sleep! When you’re preparing for your interview, ensure you’re well-rested. This will help you stay alert and engage better with the interviewer, showing them you’re ready for the role.
✨Tip Number 3
Practice your customer service skills before the interview. We want to see how you’d interact with guests at night, so think of scenarios where you’ve gone above and beyond to help someone. Share those stories!
✨Tip Number 4
Apply through our website for the best chance of landing the job! We love seeing applications directly from candidates who are genuinely interested in joining our team at Premier Inn.
We think you need these skills to ace Overnight Guest Experience Lead | Nights Team Member
Some tips for your application 🫡
Show Your Calm Side:In your application, let us see how your calm personality shines through. Share examples of how you've handled challenging situations in the past, especially in customer service roles. This will help us understand how you can keep our guests feeling safe and relaxed.
Highlight Relevant Experience:Make sure to mention any previous experience in hospitality or customer service. We want to know how your skills align with the role of a Nights Team Member. Tailor your CV and cover letter to reflect your suitability for this specific position.
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your written application. Whether it’s a unique hobby or a fun fact about yourself, showing who you are can make your application stand out.
Apply Through Our Website:To make things easier for both of us, apply directly through our website. It’s straightforward and ensures your application gets to the right place quickly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Premier Inn
✨Show Your Calm Side
Since the role requires a calm personality, think of examples from your past where you handled stressful situations with ease. Practising how to convey this during the interview will help you stand out.
✨Highlight Customer Service Skills
Prepare specific examples that showcase your customer service skills. Think about times when you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your suitability for ensuring guests have a restful experience.
✨Know the Company Culture
Research Premier Inn's values and culture. Understanding their commitment to guest satisfaction will allow you to align your answers with what they value most, showing that you're a great fit for their team.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team dynamics or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
