At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and ensure smooth hotel operations.
- Company: Join Premier Inn, a leader in hospitality with a focus on customer satisfaction.
- Benefits: Earn up to £13.86 per hour, enjoy discounts, and access a clear career path.
- Other info: Be part of a dynamic team with opportunities for growth in the hospitality industry.
- Why this job: Make a real difference in guests' stays while developing your leadership skills.
- Qualifications: Experience in retail or leadership roles, with a passion for inspiring others.
The predicted salary is between 17300 - 17300 £ per year.
Premier Inn is seeking a Duty Manager for the Birmingham Oldbury location. In this role, you will lead a dedicated team to deliver outstanding customer experiences and ensure smooth hotel operations.
The ideal candidate should have experience in retail or any leadership role, with the ability to inspire others and manage health & safety standards.
The position offers a pay rate of up to £13.86 per hour for 24 hours a week. Join us and enjoy significant benefits including discounts and a clear career path within Premier Inn.
Hotel Duty Manager - Lead, Deliver Stellar Guest Experience in Oldbury employer: Premier Inn
Premier Inn is an excellent employer, offering a vibrant work culture where team members are empowered to lead and inspire others in delivering exceptional guest experiences. Located in Birmingham Oldbury, employees benefit from competitive pay, generous discounts, and clear pathways for career advancement, making it a rewarding place to grow professionally while being part of a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Duty Manager - Lead, Deliver Stellar Guest Experience in Oldbury
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Premier Inn. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've inspired teams or improved customer experiences. We want to see that you can lead and motivate others!
✨Tip Number 3
Be ready to discuss health & safety standards. Brush up on relevant regulations and be prepared to explain how you’ve implemented them in past roles. It shows you're serious about guest safety!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and benefits we offer, making it easier for you to land that Duty Manager role.
We think you need these skills to ace Hotel Duty Manager - Lead, Deliver Stellar Guest Experience in Oldbury
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any leadership experience you have. We want to see how you've inspired others in previous roles, so share specific examples that showcase your ability to lead a team.
Focus on Customer Experience:Since this role is all about delivering stellar guest experiences, don’t forget to mention your customer service skills. Tell us about times when you went above and beyond for guests or resolved issues effectively.
Health & Safety Matters:Make sure to touch on your understanding of health and safety standards. We’re looking for someone who can ensure a safe environment for both guests and staff, so any relevant experience should definitely be included.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Premier Inn
✨Know the Company Inside Out
Before your interview, make sure you research Premier Inn thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to inspire your team. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your leadership abilities.
✨Emphasise Customer Experience
Since the role focuses on delivering stellar guest experiences, be ready to discuss how you would handle customer complaints or enhance guest satisfaction. Think of specific instances where you went above and beyond for a customer, as this will demonstrate your commitment to excellent service.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
