At a Glance
- Tasks: Assist customers with holiday bookings and enhance their travel experiences.
- Company: Join Premier Inn, a leading name in the hospitality industry.
- Benefits: Earn a competitive salary plus commissions, with amazing perks and training opportunities.
- Other info: Enjoy flexible work arrangements and potential for career growth.
- Why this job: Make a difference in customers' travel journeys while working remotely.
- Qualifications: Customer service experience and a passion for travel are essential.
The predicted salary is between 26222 - 32000 € per year.
Premier Inn is seeking a UK based Travel Consultant (Customer Experience Executive) for a remote position. The ideal candidate should have a strong customer-centric approach and a background from a Tour Operator.
Responsibilities include:
- Handling customer interactions
- Completing holiday bookings
- Maximising sales opportunities
The role offers a basic salary of £26,222 per annum with fantastic benefits and potential earnings over £32,000 via commissions. Training and travel opportunities are also provided.
Remote Travel Consultant — Customer Experience Expert in Northampton employer: Premier Inn
Premier Inn is an exceptional employer that prioritises a customer-centric culture, offering a supportive remote work environment for Travel Consultants. With competitive salaries, generous commission structures, and extensive training and travel opportunities, employees are empowered to grow their careers while enjoying a fulfilling work-life balance. Join us to be part of a dynamic team that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Travel Consultant — Customer Experience Expert in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings at Premier Inn or other companies.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer experience roles and practice your answers. We want you to shine when discussing how your background from a Tour Operator makes you the perfect fit for this position.
✨Tip Number 3
Show off your customer-centric approach! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly understand what it means to provide excellent service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote Travel Consultant — Customer Experience Expert in Northampton
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic CV! We love it when applicants tailor their applications to us. Mention why you’re excited about working with Premier Inn and how your background in the travel industry makes you a perfect fit for this role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded sentences to keep our attention!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Premier Inn
✨Know Your Customer Experience
Make sure you can articulate your understanding of customer experience. Think about specific examples from your past roles, especially in a tour operator setting, where you went above and beyond for a customer. This will show that you’re not just familiar with the concept but have practical experience.
✨Research Premier Inn
Dive into Premier Inn’s values, mission, and recent news. Understanding their brand and what they stand for will help you tailor your answers to align with their goals. Plus, it shows genuine interest in the company, which is always a plus!
✨Prepare for Sales Scenarios
Since the role involves maximising sales opportunities, be ready to discuss how you’ve successfully upsold or cross-sold in previous positions. Prepare a couple of scenarios where you turned a hesitant customer into a sale, highlighting your persuasive skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
