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- Tasks: Support overnight guests and ensure their safety at Premier Inn.
- Company: Join Whitbread, the UK's leading hospitality business with a focus on inclusivity.
- Benefits: Enjoy discounts, a pension scheme, and a complimentary breakfast for two.
- Why this job: Immediate start with guaranteed hours and a clear career path in a supportive environment.
- Qualifications: No experience needed; just bring your calm personality and customer service skills.
- Other info: Open to all backgrounds; we encourage applications from under-represented groups.
We\’re currently recruiting in our Basildon (Festival Park) Premier Inn. Working 16 hours per week, paying up to £13.16 per hour.
Come and be a Nights Team Member at Premier Inn in Basildon. As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service skills to help them rest easy and get that good night’s sleep with us. Immediate start, no experience needed.
PAY RATE:
Up to £13.16 per hour
CONTRACT TYPE:
Fixed Term Contract until 04/09/2025 – we don’t do zero hours contracts! Over 18s only.
HOURS:
16 hours per week – guaranteed hours to plan your week around
LOCATION:
Festival Leisure Park, Pipps Hill Road South, Off Cranes Farm Road SS14 3WB
Why you’ll love it here:
Training and support:We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
Whitbread Benefits card:Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
Pension and saving schemes: Company pension and save as you earn scheme
Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
What you’ll do:
Join our team at Basildon (Festival Park) Premier Inn as a Nights Team Member and look after our hotel and guests overnight. Bring your problem-solving skills, health and safety knowledge and be part of the UK’s leading hospitality business, Whitbread.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 87427-4492
Advertised: 22 Jul 2025
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Nights Team Member employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Familiarise yourself with the Premier Inn brand and its values. Understanding their commitment to customer service and inclusivity will help you align your approach during any interviews or discussions.
✨Tip Number 2
Highlight any previous experience in customer service, even if it's informal. Being able to demonstrate your ability to handle guest needs and provide a calm presence will be beneficial.
✨Tip Number 3
Prepare to discuss how you would handle specific scenarios that may arise during night shifts, such as dealing with guest complaints or ensuring safety protocols are followed.
✨Tip Number 4
Show enthusiasm for the role and the opportunity to work in a team environment. Expressing your eagerness to contribute to a positive guest experience can set you apart from other candidates.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what is expected of a Nights Team Member. Highlight key responsibilities such as customer service and safety, and think about how your skills align with these.
Tailor Your CV: Make sure your CV reflects relevant experience or skills that relate to the role. Even if you don't have direct experience, emphasise transferable skills like problem-solving, communication, and teamwork.
Craft a Strong Cover Letter: Write a cover letter that showcases your calm personality and customer service skills. Mention why you want to work at Premier Inn and how you can contribute to their mission of providing a good night's sleep for guests.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Premier Inn
✨Show Your Calm Personality
As a Nights Team Member, your calm demeanour is crucial. During the interview, demonstrate how you handle stressful situations and reassure the interviewer that you can maintain a peaceful environment for guests.
✨Highlight Customer Service Skills
Customer service is key in this role. Share examples from your past experiences where you provided excellent service, even if they are not directly related to hospitality. This will show your ability to make guests feel comfortable.
✨Emphasise Problem-Solving Abilities
Being able to solve problems quickly is essential for a Nights Team Member. Prepare to discuss scenarios where you successfully resolved issues, showcasing your critical thinking and resourcefulness.
✨Express Enthusiasm for the Role
Let your passion for the hospitality industry shine through. Talk about why you want to work at Premier Inn specifically and how you align with their values of inclusivity and diversity.