At a Glance
- Tasks: Lead a team to create a safe and welcoming hotel experience for guests.
- Company: Join Premier Inn, a leader in hospitality with a focus on premium guest experiences.
- Benefits: Earn up to £14.36 per hour with 40 hours of work each week.
- Other info: Be part of a dynamic team dedicated to delivering outstanding guest experiences.
- Why this job: Make a real impact by ensuring exceptional service and smooth hotel operations.
- Qualifications: Prior leadership experience in retail and excellent customer service skills required.
The predicted salary is between 29800 - 29800 £ per year.
Premier Inn is seeking a Duty Manager for their Edinburgh Park location. This role involves leading a team to deliver a safe and welcoming hotel experience. Applicants should have prior leadership experience, preferably in retail, and possess excellent customer service skills.
As a Duty Manager, you will ensure smooth operations and maintain high health and safety standards while fostering an exceptional experience for guests.
The position offers 40 hours of work per week with a pay rate of up to £14.36 per hour.
Lead Hotel Duty Manager — Premium Guest Experience employer: Premier Inn
Premier Inn is an excellent employer, offering a vibrant work culture that prioritises employee well-being and development. With opportunities for growth within the hospitality sector, our Edinburgh Park location provides a supportive environment where team members can thrive while delivering exceptional guest experiences. Enjoy competitive pay, flexible hours, and the chance to be part of a leading hotel brand committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Hotel Duty Manager — Premium Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Premier Inn or similar places. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that showcase your skills in managing teams and ensuring guest satisfaction.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part when you go for your interview. A smart appearance shows that you take the role seriously and are ready to represent the hotel.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Lead Hotel Duty Manager — Premium Guest Experience
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight any previous leadership experience you have, especially in retail. We want to see how you've led teams and created a positive environment for both staff and customers.
Customer Service is Key:Since this role is all about delivering a premium guest experience, share specific examples of how you've gone above and beyond for customers in the past. We love to see your passion for service!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep your application professional. Use clear language and avoid slang, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Premier Inn
✨Know the Company Inside Out
Before your interview, make sure you research Premier Inn thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Lead Hotel Duty Manager, you'll need to demonstrate your leadership experience. Prepare specific examples from your past roles where you've successfully led a team, resolved conflicts, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss how you've gone above and beyond for guests in previous positions. Think of scenarios where you turned a negative experience into a positive one, and be prepared to share these stories during your interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel’s operations, team dynamics, and expectations for the Duty Manager role. This shows that you're proactive and genuinely interested in contributing to the team at Premier Inn.
