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- Tasks: Welcome guests and provide top-notch customer service at our hotel.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to £13.06 per hour, discounts, and a complimentary breakfast for two.
- Why this job: No experience needed; immediate start with clear career progression.
- Qualifications: A fun personality and a passion for customer service.
- Other info: Fixed term contract until September 2026 with 16 hours per week.
The predicted salary is between 1040 - 1360 £ per month.
Come and be a Front of House Team Member at London Kingston Upon Thames Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect.
Immediate start, no experience needed.
PAY RATE Up to £13.06 per hour
CONTRACT TYPE Fixed Term (Until Sept 2026) – we don’t do zero hours contracts!
HOURS 16 hours per week
LOCATION Combined House, 15 Wheatfield Way, Kingston upon Thames KT1 2PD
Why you’ll love it here:
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
- Pension and saving schemes: Company pension and save as you earn scheme
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
What you’ll do:
Join our team at London Kingston Upon Thames Premier Inn as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
Ground Floor Team Member in Kingston upon Thames employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Floor Team Member in Kingston upon Thames
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of some scenarios where you can demonstrate your friendly personality. Role-play with a friend or family member to get comfortable with how you'd handle different situations.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. First impressions matter, and showing that you care about your appearance reflects your attitude towards the job.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to us. Plus, it shows you're tech-savvy and ready to embrace the digital side of hospitality. Don’t miss out on this opportunity!
We think you need these skills to ace Ground Floor Team Member in Kingston upon Thames
Some tips for your application 🫡
Show Your Personality: When you're filling out your application, let your fun personality shine through! We want to see the real you, so don’t be afraid to show us how you’d welcome guests with a smile.
Highlight Customer Service Skills: Even if you don’t have direct experience, think about times you've helped others or provided great service. Share those stories in your application to show us you’ve got what it takes to be a Front of House Team Member.
Keep It Simple and Clear: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforwardness, so get to the point while still being friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role right away!
How to prepare for a job interview at Premier Inn
✨Show Your Personality
As a Ground Floor Team Member, your personality is key! Be yourself during the interview and let your fun side shine through. Remember, they’re looking for someone who can connect with guests, so don’t be afraid to show your enthusiasm for customer service.
✨Know the Company
Do a bit of homework on Premier Inn and Whitbread. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you understand how you can contribute to their team.
✨Prepare for Common Questions
Think about common interview questions like 'How would you handle a difficult guest?' or 'What does great customer service mean to you?'. Prepare your answers in advance, using examples from any past experiences, even if they’re not directly related to hospitality.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have a chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about training opportunities or what a typical day looks like for a Front of House Team Member. It shows you’re keen and ready to engage!