At a Glance
- Tasks: Lead a team to ensure an amazing guest experience and safety at our hotel.
- Company: Join the Premier Inn family in beautiful Inverness.
- Benefits: Enjoy discounts on stays, meals, a pension, and career growth.
- Other info: 37.5 hours a week with a competitive pay rate of up to £13.86.
- Why this job: Make a difference in guests' experiences while developing your leadership skills.
- Qualifications: Strong leadership and customer service skills, plus retail management experience.
The predicted salary is between 27000 - 29000 £ per year.
Premier Inn in Inverness is seeking a Duty Manager for their Millburn Road location. In this role, you'll lead a high-performing team, ensuring a safe and welcoming hotel experience for guests. Strong leadership and customer service skills are essential, along with previous retail management experience.
You'll enjoy benefits like discounts at Whitbread restaurants and on hotel stays, along with a company pension and career progression opportunities. The role offers 37.5 hours a week with a pay rate of up to £13.86 per hour.
Duty Manager: Lead Guest Experience & Safety in Inverness employer: Premier Inn
Premier Inn in Inverness is an excellent employer, offering a vibrant work culture where teamwork and guest satisfaction are at the forefront. Employees benefit from competitive pay, generous discounts on hotel stays and dining, and robust career progression opportunities, making it a rewarding place to grow professionally while ensuring a safe and welcoming environment for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager: Lead Guest Experience & Safety in Inverness
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Premier Inn, especially those in management roles. They can give you insider tips on what the company values and how to stand out during the interview process.
✨Tip Number 2
Prepare for situational questions! As a Duty Manager, you'll need to demonstrate your leadership and customer service skills. Think of examples from your past experience where you handled challenges effectively and be ready to share them.
✨Tip Number 3
Show your passion for guest experience! During interviews, express your commitment to creating a welcoming environment. Share ideas on how you would enhance guest satisfaction at Premier Inn – it’ll show you’re proactive and invested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Duty Manager: Lead Guest Experience & Safety in Inverness
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and created a positive environment for both staff and guests.
Customer Service is Key:Don’t forget to emphasise your customer service skills! Share specific examples of how you've gone above and beyond to ensure a great experience for customers. This is super important for us at Premier Inn.
Tailor Your Application:Make your application stand out by tailoring it to the Duty Manager role. Use keywords from the job description and relate your experiences directly to what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Premier Inn
✨Know the Company Inside Out
Before your interview, make sure you research Premier Inn thoroughly. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, strong leadership is key. Prepare examples from your previous retail management experience where you successfully led a team or resolved conflicts. Be ready to discuss how you motivate staff and ensure a safe environment for guests.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Think of specific instances where you went above and beyond for a customer. Highlight your ability to handle complaints and create a welcoming atmosphere, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
