Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and ensure top-notch service.
- Company: Join a leading hotel chain known for its commitment to excellence.
- Benefits: Earn up to £13.36 per hour with flexible hours and a supportive work environment.
- Why this job: Make a real difference in guests' lives while developing your leadership skills.
- Qualifications: Previous leadership experience and a passion for customer service are essential.
- Other info: Fixed-term role with 24 hours a week, perfect for students or part-time workers.
The predicted salary is between 11 - 16 £ per hour.
A leading hotel chain in the UK is hiring a Duty Manager for its Wirral (Heswall) location. The role involves managing a dedicated team to ensure exceptional guest experiences, leading the team effectively, and maintaining health and safety standards.
Ideal candidates should have:
- Leadership experience
- Excellent communication skills
- A strong customer service orientation
The position is fixed-term, requiring 24 hours a week, with a pay rate of up to £13.36 per hour.
Duty Manager: Lead Guest Experience & Team in Heswall employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager: Lead Guest Experience & Team in Heswall
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the hotel chain and its values. Show us that you understand their commitment to exceptional guest experiences and how your leadership style aligns with their mission. This will set you apart from other candidates!
✨Tip Number 3
Practice your communication skills! As a Duty Manager, you'll need to lead a team and interact with guests daily. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure to highlight your customer service experience when you do!
We think you need these skills to ace Duty Manager: Lead Guest Experience & Team in Heswall
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any leadership experience you have. We want to see how you've effectively managed teams in the past and how you can bring that expertise to our Duty Manager role.
Communicate Clearly: Excellent communication is key in this role. Use your application to demonstrate your ability to convey information clearly and concisely. We appreciate straightforward language that gets to the point!
Focus on Customer Service: Since this position revolves around guest experiences, share specific examples of how you've gone above and beyond for customers in previous roles. We love seeing a strong customer service orientation in applications!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Premier Inn
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel chain thoroughly. Understand their values, guest experience philosophy, and any recent news or awards. This will show your genuine interest in the role and help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Exceptional guest experiences are at the heart of this role. Be ready to discuss how you've gone above and beyond for customers in previous positions. Think of specific instances where your actions led to positive feedback or improved guest satisfaction.
✨Prepare for Health and Safety Questions
Since maintaining health and safety standards is crucial, brush up on relevant regulations and best practices. Be prepared to discuss how you've ensured compliance in past roles and how you would handle potential safety issues in the hotel environment.
