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- Tasks: Lead a dynamic team to create unforgettable guest experiences and ensure smooth hotel operations.
- Company: Join a leading hotel chain known for its commitment to excellence.
- Benefits: Enjoy extensive training, discounts, and a solid pension scheme.
- Why this job: Make a real difference in guests' stays while developing your leadership skills.
- Qualifications: Previous leadership experience and strong communication skills are essential.
- Other info: Be part of a vibrant team with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading hotel chain is seeking a Duty Manager in St Andrews. In this role, you will manage a high-performing team to ensure smooth operations while delivering outstanding customer experiences.
Candidates should have previous leadership experience, excellent communication skills, and a passion for ensuring guest satisfaction.
Benefits include extensive training, discounts, and a company pension scheme.
Guest Experience & Operations Leader employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Operations Leader
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the hotel chain you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've led teams to success. We want to hear about those moments when you turned challenges into opportunities for your team.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various guest scenarios or operational hiccups. Practising these responses will help you demonstrate your problem-solving skills and commitment to guest satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Experience & Operations Leader
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your previous leadership experience in your application. We want to see how you've managed teams and ensured smooth operations in the past, so share specific examples that showcase your skills.
Communicate Clearly: Excellent communication is key for this role. When writing your application, be clear and concise. Use straightforward language to express your passion for guest satisfaction and how you plan to enhance the guest experience.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the role. Mention specific aspects of the job description and explain how your experience aligns with them. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Premier Inn
✨Know the Company Inside Out
Before your interview, do some research on the hotel chain. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've successfully managed teams in the past, resolved conflicts, or improved guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult guests or operational challenges. Think of scenarios where you turned a negative experience into a positive one. Highlight your problem-solving skills and ability to stay calm under pressure, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing to the hotel's success.
