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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a vibrant hotel environment.
- Company: Join a leading hotel chain known for its commitment to outstanding service.
- Benefits: Enjoy a competitive pay rate, flexible hours, and a supportive work culture.
- Why this job: Make a real difference in guests' experiences while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for customer service.
- Other info: Permanent position with opportunities for career advancement.
The predicted salary is between 10400 - 13900 £ per year.
A leading hotel chain is seeking a Duty Manager for its Solihull Town Centre location. The ideal candidate has experience in leading teams, preferably in a retail environment, and is skilled in delivering an outstanding customer experience.
You will be responsible for managing a high-performing team, adhering to health & safety standards, and ensuring exceptional service for guests.
This position offers a contract type of permanent with a pay rate of up to £13.36 per hour for 30 hours per week.
Guest Experience Leader — Duty Manager employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Leader — Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight specific examples of how you've led teams and improved guest experiences in previous roles. Numbers and success stories can really make you stand out.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy to navigate!
We think you need these skills to ace Guest Experience Leader — Duty Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams. We want to see how you've motivated others and created a positive environment, especially in retail or hospitality settings.
Focus on Customer Experience: Since this role is all about delivering an outstanding customer experience, share specific examples of how you've gone above and beyond for guests in the past. We love hearing about those little moments that made a big difference!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Premier Inn
✨Know the Company Inside Out
Before your interview, do some research on the hotel chain. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight how you motivate others and ensure high standards of service.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult guests or situations. Prepare a few scenarios from your past experience where you turned a negative situation into a positive one. This will demonstrate your problem-solving skills and commitment to exceptional customer service.
✨Understand Health & Safety Protocols
Since adherence to health and safety standards is crucial, brush up on relevant regulations and best practices. Be ready to discuss how you would implement these standards in your role, ensuring both guest safety and satisfaction.
