At a Glance
- Tasks: Lead a team to create amazing guest experiences at Premier Inn.
- Company: Join the welcoming team at Premier Inn in Glasgow Stepps.
- Benefits: Enjoy competitive pay, discounts, and pension schemes.
- Other info: Immediate start available with flexible 32-hour work week.
- Why this job: Make a real difference in guests' stays while developing your leadership skills.
- Qualifications: Previous leadership experience in retail or similar roles is a must.
The predicted salary is between 20000 - 22000 € per year.
Premier Inn is seeking a Duty Manager for their Glasgow Stepps location to lead a dedicated team and ensure a welcoming and safe hotel experience. Your leadership and customer service skills will be essential for managing the day-to-day operations and creating exceptional guest experiences.
The ideal candidate has prior leadership experience in retail or similar roles. Immediate start is available along with a competitive pay rate of up to £13.86 per hour. This permanent position involves working 32 hours per week with numerous benefits, including discounts and pension schemes.
Guest Experience Duty Manager — 32h (Stepps) employer: Premier Inn
Premier Inn is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Duty Manager at our Glasgow Stepps location, you will benefit from competitive pay, flexible hours, and a range of perks including discounts and pension schemes, all while leading a passionate team dedicated to creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Duty Manager — 32h (Stepps)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest experience and leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your personality! When you apply through our website, make sure your application reflects your passion for customer service and leadership. A little bit of your unique flair can go a long way in making you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in the interviewer's mind and show that you're genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Guest Experience Duty Manager — 32h (Stepps)
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any previous leadership experience you have in your application. We want to see how you've successfully managed teams and created positive experiences for customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Duty Manager role at Premier Inn. It shows us you’re genuinely interested.
Be Personable:Since this role is all about guest experience, let your personality shine through in your written application. We love seeing candidates who can connect with guests and create a welcoming atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Premier Inn
✨Know the Company
Before your interview, take some time to research Premier Inn. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, your leadership skills are crucial. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Be ready to discuss how you motivate others and ensure a positive guest experience.
✨Prepare for Customer Service Scenarios
Expect questions about customer service scenarios. Think of times when you went above and beyond for a guest or resolved a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows that you're engaged and serious about contributing to the team.
