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- Tasks: Deliver exceptional customer service and ensure guests feel welcome at Premier Inn.
- Company: Join the friendly team at Premier Inn, a leading hotel brand.
- Benefits: Earn up to £13.06 per hour, plus pension and exclusive discounts.
- Other info: Flexible 16-hour work week with opportunities for growth.
- Why this job: No experience needed – perfect for students looking to gain skills and earn money.
- Qualifications: A friendly attitude and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Premier Inn is looking for a Ground Floor Team Member at Poole North to deliver exceptional customer service to hotel guests. As a friendly face, you will help ensure guests feel welcome and supported, making their check-in smooth. No prior experience is required!
This position offers a pay rate of up to £13.06 per hour on a fixed-term contract providing 16 hours of work weekly, along with benefits including a company pension and exclusive discounts on meals and hotel stays.
Guest Experience Associate (Ground Floor) – 16h/wk employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Associate (Ground Floor) – 16h/wk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional customer service, think of some scenarios where you’ve helped someone out or made their day better. Share these stories during your chat to highlight your friendly nature.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. First impressions matter, and looking professional will help you stand out as a candidate who takes the role seriously.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows that you’re keen to join the team at Premier Inn.
We think you need these skills to ace Guest Experience Associate (Ground Floor) – 16h/wk
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see how you can bring a warm and welcoming vibe to our team, so don’t be afraid to show us who you are.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Associate role. Highlight any relevant skills or experiences that demonstrate your ability to provide exceptional customer service, even if they’re from different contexts.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use simple language and avoid jargon to ensure we can easily understand your enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Premier Inn
✨Show Your Friendly Side
As a Guest Experience Associate, your personality is key! Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and be enthusiastic about helping guests feel welcome.
✨Know the Company
Do a bit of homework on Premier Inn before your interview. Familiarise yourself with their values and what they stand for in customer service. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about how you would handle various guest scenarios, even if you don’t have prior experience. Prepare answers for questions like 'How would you deal with a difficult guest?' or 'What does good customer service mean to you?' This will demonstrate your problem-solving skills and commitment to excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you gauge if it’s the right fit for you.