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- Tasks: Welcome guests and provide excellent customer service at Premier Inn.
- Company: Join Whitbread, the UK's leading hospitality business with a focus on inclusivity.
- Benefits: Enjoy up to 60% off hotel stays, discounts on meals, and a complimentary breakfast.
- Other info: We encourage applications from diverse backgrounds and offer flexible working options.
- Why this job: Immediate start with no experience needed; clear career path and supportive training.
- Qualifications: No specific qualifications required; just bring your fun personality and passion for service.
Ground Floor Team Member – Penrith Premier Inn
Front of House Team Member – Penrith Premier Inn
Come and be a Front of House Team Member at Penrith Premier Inn. As the friendly face of our hotel, use your fun personality and customer service skills to welcome guests. Help them rest easy from the moment they check in – be it making a cocktail, serving a meal or working with the housekeeping team to get rooms perfect. Immediate start, no experience needed.
Pay Rate: Up to £13.06 per hour
Contract Type: Fixed Term (Until September 2026 – no zero hour contracts)
Hours: 8 hours per week
Location: 2 New Squares, Common Garden Square, Penrith CA11 7FG
Why you’ll love it here
- Training and support: Warm welcome and simple administration system to make your job easier from the start and opportunities to build a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save as you earn scheme.
- Discounts: Money off shops, utility bills, travel, cinema trips, supermarkets and more.
- Breakfast: Complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do
Join our team at Penrith Premier Inn as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
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Ground Floor Team Member employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Floor Team Member
✨Tip Number 1
Make sure to showcase your personality during any interactions you have with the team or during the interview process. As a Front of House Team Member, being friendly and approachable is key, so let your fun side shine!
✨Tip Number 2
Familiarise yourself with the Premier Inn brand and its values. Understanding what makes Premier Inn unique will help you connect with the team and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your customer service experiences, even if they are informal. Think about times you've helped others or provided excellent service in everyday situations, as this will show your potential to excel in the role.
✨Tip Number 4
Be ready to ask questions about the team dynamics and training opportunities. Showing that you're eager to learn and grow within the company can set you apart from other candidates.
We think you need these skills to ace Ground Floor Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Premier Inn is looking for in a Front of House Team Member. Highlight your customer service skills and any relevant experiences, even if they are informal.
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. Emphasise your ability to work in a team, your friendly personality, and any experience you have in hospitality or customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Premier Inn and how you can contribute to their team. Keep it concise and engaging.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Premier Inn
✨Show Your Personality
As a Front of House Team Member, your personality is key! Be friendly and approachable during the interview. Share a bit about yourself and how you enjoy interacting with people to demonstrate that you can create a welcoming atmosphere for guests.
✨Highlight Customer Service Skills
Even if you don't have direct experience, think of times when you've provided excellent service in any capacity. Discuss these experiences to show your understanding of customer needs and your ability to meet them.
✨Ask Questions
Prepare some thoughtful questions about the role and the company culture. This shows your interest in the position and helps you determine if it's the right fit for you. Consider asking about training opportunities or team dynamics.
✨Be Ready for Scenarios
You might be asked how you would handle specific situations, such as a difficult guest or a busy shift. Think through potential scenarios beforehand and be ready to discuss how you would approach them, showcasing your problem-solving skills.