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- Tasks: Welcome guests and provide top-notch customer service at Manchester Airport Premier Inn.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to £12.56 per hour, discounts, and a complimentary breakfast for two.
- Why this job: No experience needed; immediate start with clear career progression opportunities.
- Qualifications: A fun personality and passion for customer service.
- Other info: Fixed-term contract until 15/01/2026 with 16 hours per week.
Overview
Front of House – Manchester Airport (Heald Green) Premier Inn
Come and be a Front of House Team Member at Manchester Airport (Heald Green) Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect. Immediate start, no experience needed.
Pay rate
PAY RATE: Up to £12.56 per hour
Contract type
CONTRACT TYPE: Fixed Term – until 15/01/2026 – we don’t do zero hours contracts!
Hours
HOURS: 16 hours per week
Location
LOCATION: Finney Lane, Heald Green, Stockport, SK8 3QH
Why you’ll love it here
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Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
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Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
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Pension and saving schemes: Company pension and save as you earn scheme
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Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
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Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
What you’ll do
Join our team at Manchester Airport (Heald Green) Premier Inn as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
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Ground Floor - Team Member employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Floor - Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of some scenarios where you can demonstrate your friendly personality. Maybe role-play with a mate or even in front of the mirror – it’ll boost your confidence!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and presentable for your interview. A neat appearance shows that you care about the job and are ready to represent the Premier Inn brand.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, you’ll be one step closer to joining the team at Manchester Airport (Heald Green) Premier Inn. Don’t miss out on this opportunity!
We think you need these skills to ace Ground Floor - Team Member
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your fun side and customer service skills.
Tailor Your Application: Make sure to read the job description carefully and highlight how your experiences align with what we’re looking for. Mention any relevant skills or experiences that make you a great fit for the Front of House role.
Keep It Simple: We appreciate clear and concise applications. Stick to the point and avoid overly complicated language. Just tell us why you’d be a fantastic addition to our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s quick and easy, and we’ll get your application in front of the right people straight away!
How to prepare for a job interview at Premier Inn
✨Show Your Personality
As a Front of House Team Member, your personality is key! Be yourself during the interview and let your fun side shine through. This role is all about making guests feel welcome, so showing your friendly nature will definitely make a positive impression.
✨Know the Company
Do a bit of homework on Premier Inn and Whitbread. Familiarise yourself with their values and what they stand for in the hospitality industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare some examples of how you would handle situations like a guest complaint or a busy check-in period. This will demonstrate your problem-solving skills and readiness to jump into the role.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.