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For Companies At a Glance
- Tasks: Welcome guests and provide top-notch customer service at Premier Inn.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to £12.56 per hour, discounts, and a complimentary breakfast for two.
- Why this job: No experience needed; immediate start with clear career progression.
- Qualifications: A fun personality and a passion for customer service.
- Other info: Enjoy a supportive team environment and great employee perks.
Front of House – Royal Tunbridge Wells Premier Inn
Come and be a Front of House Team Member at Premier Inn in Royal Tunbridge Wells. As the friendly face of our hotel, use your customer service skills to welcome guests. Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal, or joining up with the housekeeping team to get rooms perfect. Immediate start, no experience needed.
Pay rate
Up to £12.56 per hour
Contract type
Permanent – we don’t do zero hours contracts!
Hours
15 hours per week across 3 days – evenings and weekends included
Location
Premier Inn Royal Tunbridge Wells
Merevale House, Royal Tunbridge Wells, Kent, TN1 1DN
Why you’ll love it here
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
- Pension and saving schemes: Company pension and save as you earn scheme
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
What you’ll do
Join our team at Premier Inn Royal Tunbridge Wells as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
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Ground Floor Team Member employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Floor Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of some examples from your past experiences where you've gone above and beyond for someone. This will help you shine during the interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the Premier Inn brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to spot your enthusiasm and passion for joining the team at Premier Inn. Plus, you’ll get updates straight from the source!
We think you need these skills to ace Ground Floor Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your fun personality shine through! We want to see the real you, so don’t be afraid to show off your customer service skills and how you can make guests feel welcome.
Keep It Simple: We love straightforward applications. Stick to clear and concise language, and make sure to highlight any relevant experience or skills, even if it’s just from everyday life. Remember, no experience is needed for this role!
Tailor Your Application: Make sure to tailor your application to the Ground Floor - Team Member position. Mention why you’re excited about working at Premier Inn and how you can contribute to our friendly atmosphere.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get you started on your journey with us at Premier Inn.
How to prepare for a job interview at Premier Inn
✨Show Your Personality
As a Front of House Team Member, your personality is key! Be yourself during the interview and let your fun side shine through. This role is all about making guests feel welcome, so showing your friendly nature will definitely make a positive impression.
✨Know the Company
Do a bit of homework on Premier Inn and Whitbread. Familiarise yourself with their values and what they stand for in the hospitality industry. Mentioning specific aspects of the company during your interview can show that you’re genuinely interested and invested in being part of their team.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Prepare some examples of how you would handle different situations, like dealing with a complaint or making a guest feel special. This will demonstrate your problem-solving skills and commitment to excellent service.
✨Ask Questions
Don’t forget to prepare some questions to ask at the end of your interview. This shows your enthusiasm for the role and gives you a chance to find out more about the team and the work environment. You could ask about training opportunities or what a typical day looks like for a Front of House Team Member.