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For Companies At a Glance
- Tasks: Lead a high-performing team and ensure exceptional guest experiences.
- Company: A leading hotel chain known for its commitment to excellence.
- Benefits: Discounted hotel stays, meals, pension schemes, and additional discounts.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Proven leadership experience and strong customer service skills.
- Other info: Enjoy training and clear career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A leading hotel chain in Exeter is seeking a Duty Manager to lead a high-performing team at their Central St Davids location. The ideal candidate has proven leadership experience, excels in customer service, and can oversee health and safety standards.
With a focus on delivering an exceptional guest experience, the successful applicant will enjoy training and clear career progression within the organization.
Benefits include:
- Discounted hotel stays and meals
- Pension schemes
- Additional discounts
Duty Manager - Lead Guest Experience & Team Excellence in Exeter employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Lead Guest Experience & Team Excellence in Exeter
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the hotel chain on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and guest experience. We can role-play with a friend to boost our confidence and nail those answers!
✨Tip Number 3
Showcase your passion for customer service during the interview. Share specific examples of how we've gone above and beyond for guests in the past – it’ll make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Duty Manager - Lead Guest Experience & Team Excellence in Exeter
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and what strategies you used to motivate them.
Customer Service is Key: Since this role focuses on guest experience, share specific examples of how you've gone above and beyond for customers. We love hearing about those moments that made a difference!
Health and Safety Matters: Don’t forget to mention your knowledge of health and safety standards. We’re looking for someone who can ensure our guests and team are safe, so any relevant experience will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Premier Inn
✨Know the Company Inside Out
Before your interview, make sure you research the hotel chain thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Customer Service Excellence
Since the role focuses on guest experience, be ready to discuss how you prioritise customer service. Share specific instances where you went above and beyond for guests, and how you ensure that health and safety standards are met while maintaining a welcoming atmosphere.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the hotel's success.
