At a Glance
- Tasks: Welcome guests and ensure they have a fantastic stay at our hotel.
- Company: Join the friendly team at Epsom Central Premier Inn.
- Benefits: Earn up to £13.06 per hour with amazing discounts and perks.
- Other info: Enjoy career growth opportunities and a supportive work environment.
- Why this job: Use your personality to create memorable experiences for guests.
- Qualifications: Passion for customer service and a friendly attitude.
The predicted salary is between 27000 - 28000 £ per year.
We're currently recruiting in our Epsom Central Premier Inn. Working 24 hours per week, paying up to £13.06 per hour.
Come and be a Receptionist at Epsom Central Premier Inn. As the friendly face of our hotel, use your fun personality and customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.
Pay Rate: Up to £13.06 per hour
Location: Epsom Central
Why you’ll love it here:
- Training and support: warm welcome and simple administration system, with clear career path within the business.
- Whitbread Benefits card: up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: company pension and save as you earn scheme.
- Discounts on shops, utility bills, travel, cinema, supermarkets and more.
- Have breakfast on us: complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do:
- Join the team as a Receptionist and use your passion for customer service to its full potential.
- Be the first point of contact for guests and ensure a welcoming stay.
- Assist with check-in and check-out processes.
- Coordinate with housekeeping to prepare rooms.
- Handle guest inquiries and resolve issues efficiently.
Reception & Guest Experience Host – Epsom employer: Premier Inn
At Epsom Central Premier Inn, we pride ourselves on creating a warm and welcoming environment for both our guests and employees. With a strong focus on training and career progression, you will have the opportunity to grow within the hospitality industry while enjoying fantastic benefits such as discounts on accommodation and meals, a complimentary breakfast upon joining, and a supportive work culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Guest Experience Host – Epsom
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding what makes us tick will help you connect with the team and show that you're genuinely interested in being part of the Premier Inn family.
✨Tip Number 2
Practice your customer service skills! As a Reception & Guest Experience Host, you'll be the friendly face of our hotel. Role-play common guest scenarios with a friend to boost your confidence and ensure you're ready to handle any situation with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows that you care about the role and are ready to represent us well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for our team!
We think you need these skills to ace Reception & Guest Experience Host – Epsom
Some tips for your application 🫡
Show Your Personality:When writing your application, let your fun personality shine through! We want to see how you can bring a warm and welcoming vibe to our team at Epsom Central. Don’t be afraid to show us who you are!
Highlight Customer Service Skills:Make sure to emphasise your customer service experience in your application. We’re looking for someone who can make guests feel at home, so share any relevant stories or skills that demonstrate your ability to connect with people.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Reception & Guest Experience Host role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Premier Inn
✨Show Off Your Personality
As a Reception & Guest Experience Host, your personality is key! Make sure to let your fun and friendly side shine through during the interview. Share anecdotes that highlight your customer service skills and how you’ve made guests feel welcome in the past.
✨Know the Company
Do a bit of homework on Epsom Central Premier Inn and Whitbread. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will show your genuine interest in the role and help you connect your answers to their mission.
✨Prepare for Common Questions
Think about the types of questions you might be asked, like how you handle difficult guests or what you do to ensure a smooth check-in process. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows you’re engaged and serious about the position, plus it gives you valuable insights into the role.
