At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and maintain high standards.
- Company: Join the welcoming team at Premier Inn, a leader in hospitality.
- Benefits: Enjoy competitive pay, discounts, and a clear career path.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a real impact in a vibrant hotel environment while developing your management skills.
- Qualifications: Previous leadership experience in retail or hospitality is essential.
We're currently recruiting in our Birmingham South (Rubery) Premier Inn. Working 24 hours per week, paying up to £13.36 per hour. Come and be a Duty Manager at Premier Inn in Birmingham South (Rubery). Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant. If you've got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management. We're looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others. Immediate start - with all leadership experience relevant.
PAY RATE: Up to £13.36 per hour
CONTRACT TYPE: Fixed Term until 28/02/26
HOURS: 24 hours a week across 3 days - evenings and weekends included
LOCATION: Premier Inn Birmingham South (Rubery) Great Park, Ashbrook Drive, Parkway, B45 9FP
Why you'll love it here
- Training and support: At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.
- Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
- Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.
What you'll do
Join our team at Birmingham South (Rubery) Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you've led a team in a retail environment, you will use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.
Key responsibilities
- Lead and motivate the daily team to deliver outstanding customer service and maintain high housekeeping standards.
- Ensure compliance with health & safety regulations and hotel policies.
- Manage front-of-house operations, including check-ins, reservations, and guest relations.
- Maintain inventory and manage procurement for supplies and equipment.
- Analyse performance data to improve service delivery and increase revenue.
- Collaborate with senior management on strategic initiatives and staffing plans.
Qualifications and experience
- Experience in a leadership role within retail, hospitality or a similar customer-focus environment.
- Strong interpersonal, communication and organisational skills.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency with digital booking and hotel management systems is desirable.
- High school diploma or equivalent, with additional hospitality or management training considered an advantage.
How to apply
Submit your application through our careers portal, or contact the Birmingham South (Rubery) interview team.
Duty Manager - Rubery in Bromsgrove employer: Premier Inn
At Premier Inn Birmingham South (Rubery), we pride ourselves on fostering a supportive and dynamic work environment where your leadership skills can truly shine. With comprehensive training, clear career progression opportunities, and a range of employee benefits including discounts on accommodation and meals, we ensure that our team members feel valued and motivated. Join us to be part of a dedicated team that is committed to delivering exceptional guest experiences in a welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Rubery in Bromsgrove
✨Tip Number 1
Get to know the company culture! Before your interview, check out Premier Inn's values and what they stand for. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership experience can translate into managing a team at Premier Inn.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you’re serious about the role and respect the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager - Rubery in Bromsgrove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your leadership experience and customer service skills. We want to see how you've inspired teams in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Duty Manager role at Premier Inn. Share your passion for hospitality and how you can contribute to our team.
Showcase Relevant Experience:When filling out your application, focus on your experience in retail or hospitality. We love seeing how you've managed teams and delivered exceptional customer experiences in similar environments.
Apply Through Our Website:Don’t forget to submit your application through our careers portal! It’s the best way for us to receive your details and get you one step closer to joining our dream team at Premier Inn.
How to prepare for a job interview at Premier Inn
✨Know Your Stuff
Before heading into the interview, make sure you know the ins and outs of Premier Inn and what makes it stand out in the hospitality sector. Familiarise yourself with their values, customer service standards, and any recent news about the company. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be ready to share specific examples of how you've successfully managed people in the past. Think about times when you motivated your team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and team management. For instance, how would you handle an unhappy guest? Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You might want to inquire about the team dynamics, training opportunities, or how success is measured in the Duty Manager position. It’s a great way to show you’re serious about contributing to the team.
