At a Glance
- Tasks: Lead a dynamic hotel team and ensure guests have an unforgettable experience.
- Company: Join Premier Inn, a leading name in hospitality with a focus on excellence.
- Benefits: Enjoy training, discounts, and a clear career progression path.
- Other info: Fixed-term contract with a competitive hourly rate and growth opportunities.
- Why this job: Make a real difference in guest experiences while developing your leadership skills.
- Qualifications: Proven leadership skills, preferably in retail or hospitality.
The predicted salary is between 30000 - 40000 £ per year.
Premier Inn is seeking a Duty Manager for its London City (Aldgate) location. In this pivotal role, you'll lead a high-performing team to ensure an exceptional hotel experience, focusing on customer service and team management.
You'll bring proven leadership skills, ideally from a retail or hospitality background, and enjoy benefits like training, discounts, and a clear career path. The position offers a fixed-term contract with a competitive hourly rate.
Duty Manager – Lead Hotel Team & Guest Experience employer: Premier Inn
Premier Inn is an excellent employer, offering a vibrant work culture that prioritises team collaboration and exceptional guest experiences. With comprehensive training programmes, generous employee discounts, and clear pathways for career advancement, our London City (Aldgate) location provides a supportive environment where you can thrive and grow in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager – Lead Hotel Team & Guest Experience
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Premier Inn. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your leadership skills during interviews. Share specific examples of how you've led teams in the past, focusing on customer service and team management. We want to see your passion for creating exceptional experiences!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various guest scenarios or team challenges. This will show that you're ready to tackle the day-to-day responsibilities of a Duty Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Manager – Lead Hotel Team & Guest Experience
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've successfully managed teams in the past, especially in hospitality or retail settings.
Tailor Your Application:Don’t just send a generic CV! We love it when applicants tailor their applications to us. Mention specific experiences that relate to the Duty Manager role and how you can enhance guest experiences at Premier Inn.
Be Personable:Since this role is all about customer service, let your personality shine through in your written application. We’re looking for someone who can connect with guests and lead a team with enthusiasm!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Premier Inn
✨Know the Company Inside Out
Before your interview, make sure you research Premier Inn thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Be ready to discuss how you've gone above and beyond for guests in previous positions. Think of specific instances where your actions positively impacted customer satisfaction and how you can bring that same dedication to Premier Inn.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, and how success is measured in the Duty Manager role. This shows you're proactive and genuinely interested in contributing to the hotel's success.
