Duty Manager

Duty Manager

Burnley Full-Time No home office possible
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At a Glance

  • Tasks: Lead a team to ensure a welcoming and safe hotel experience.
  • Company: Join Premier Inn, a renowned hotel brand known for its exceptional service.
  • Benefits: Enjoy guaranteed hours, discounts, and a clear career path with training support.
  • Why this job: Perfect for those looking to grow in management while delivering outstanding customer service.
  • Qualifications: Experience in retail or leadership roles is essential.
  • Other info: Immediate start available; fixed-term contract with no zero hours.

Duty Manager – Burnley Premier Inn

Come and be a Duty Manager at Premier Inn in Burnley.

Lead our dream team to ensure every aspect of our renowned hotel experience is welcoming, safe, and brilliant.

If you have experience in retail or other roles where you\’ve successfully led people, this role is a perfect next step in management.

We’re seeking a dedicated professional who knows how to deliver outstanding customer service and has the skills to inspire others.

Immediate start – with relevant leadership experience.

PAY RATE:
Up to £13.36 per hour (day shift)

CONTRACT TYPE:
Fixed term – we don’t do zero hours contracts!

HOURS:
29 hours a week – guaranteed hours to help you plan your week!

LOCATION:
Queen Victoria Rd, Burnley BB10 3EF

Why you’ll love it here:

  • Training and support: At Premier Inn, we offer careers worth staying for. From day one, you\’ll receive a warm welcome and learn our simple administration system that will make your job easier. There\’s a clear career path within our business to help you grow.
  • Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
  • Pension and savings schemes: Benefit from our company pension and save-as-you-earn scheme.
  • Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at Burnley Premier Inn as a Duty Manager, where your proven leadership skills will be used to manage a reliable, high-performing team ensuring the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll leverage your experience, excellent communication, and organizational skills to manage everything from health & safety standards to creating an exceptional guest experience.

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Duty Manager employer: Premier Inn

At Premier Inn in Burnley, we pride ourselves on being an excellent employer that values our team members and their growth. With guaranteed hours, comprehensive training, and a clear career path, we ensure that every Duty Manager can thrive in a supportive environment while enjoying fantastic benefits like discounts on accommodation and meals. Join us to lead a dedicated team and create memorable experiences for our guests in a welcoming and dynamic workplace.
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Contact Detail:

Premier Inn Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Duty Manager

✨Tip Number 1

Familiarise yourself with the Premier Inn brand and its values. Understanding their commitment to customer service and team leadership will help you align your experience with what they are looking for in a Duty Manager.

✨Tip Number 2

Network with current or former employees of Premier Inn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.

✨Tip Number 3

Prepare examples from your past experiences that showcase your leadership skills and ability to deliver excellent customer service. Be ready to discuss how you've handled challenges in previous roles.

✨Tip Number 4

Research common interview questions for management positions in the hospitality industry. Practising your responses will help you feel more confident and articulate during the interview.

We think you need these skills to ace Duty Manager

Leadership Skills
Customer Service Excellence
Team Management
Communication Skills
Organisational Skills
Health and Safety Awareness
Problem-Solving Skills
Time Management
Conflict Resolution
Adaptability
Attention to Detail
Sales Skills
Training and Development
Interpersonal Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Duty Manager position. Tailor your application to highlight your relevant experience in leadership and customer service.

Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your leadership experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to inspire and manage a team.

Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your previous experiences align with the responsibilities of a Duty Manager, such as managing health and safety standards or enhancing guest experiences.

Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a management role.

How to prepare for a job interview at Premier Inn

✨Showcase Your Leadership Experience

Be prepared to discuss your previous leadership roles, especially in retail or similar environments. Highlight specific examples where you successfully led a team, resolved conflicts, or improved performance.

✨Demonstrate Customer Service Skills

Since the role focuses on delivering outstanding customer service, think of instances where you went above and beyond for customers. Share stories that illustrate your commitment to creating a welcoming experience.

✨Familiarise Yourself with Health & Safety Standards

Research the health and safety regulations relevant to the hospitality industry. Being knowledgeable about these standards will show your preparedness for the responsibilities of a Duty Manager.

✨Ask Insightful Questions

Prepare thoughtful questions about the hotel’s operations, team dynamics, and growth opportunities within Premier Inn. This demonstrates your genuine interest in the role and helps you assess if it’s the right fit for you.

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