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For Companies At a Glance
- Tasks: Lead a team to ensure a welcoming and safe hotel experience.
- Company: Join Premier Inn, a renowned hotel chain known for exceptional service.
- Benefits: Enjoy discounts, a pension scheme, and a clear career path.
- Why this job: Perfect for aspiring leaders wanting to inspire and deliver outstanding customer experiences.
- Qualifications: Experience in leading teams, especially in retail or similar roles.
- Other info: Immediate start available; permanent contract with no zero hours.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Duty Manager – Marlborough Premier Inn
Come and be a Duty Manager at Premier Inn in Marlborough.
Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.
If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.
We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.
Immediate start – with all leadership experience relevant.
What you’ll do
Join our team at Marlborough Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.
Requirements / Qualifications
- Experience leading people in retail or other roles where you have successfully led teams.
- Knows how to deliver outstanding customer experience and has the skills to inspire others.
- Immediate start – with leadership experience relevant.
- Hours: 32 hours a week across 4 days, including evenings and weekends.
- Location: Premier Inn Marlborough, Jennings Road, Marlborough, Wiltshire SN8 4WL.
- Contract type: Permanent – we don’t do zero hours contracts!
Benefits
- Training and support: At Premier Inn we do careers worth staying for, so from day one you’ll receive a warm welcome and learn our simple administration system that will make your job easier. There’s a clear career path within our business to help you grow.
- Whitbread Benefits Card: Up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
- Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.
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Duty Manager employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Premier Inn brand and its values. Understanding what makes their customer experience unique will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Prepare examples from your previous leadership roles that showcase your ability to inspire and manage a team effectively. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Network with current or former employees of Premier Inn, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Show enthusiasm for the hospitality industry and a commitment to delivering exceptional customer service. Your passion can set you apart from other candidates and demonstrate that you're a great fit for the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience, especially in retail or similar roles. Use specific examples to demonstrate how you've successfully led teams and delivered outstanding customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to inspire others. Mention your relevant experience and how it aligns with the responsibilities of a Duty Manager at Premier Inn.
Highlight Relevant Skills: In your application, emphasise skills such as communication, organisation, and health & safety knowledge. These are crucial for the role and should be clearly articulated in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Duty Manager.
How to prepare for a job interview at Premier Inn
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in detail. Highlight specific examples where you successfully led a team, resolved conflicts, or improved performance. This will demonstrate your capability to manage the Duty Manager role effectively.
✨Emphasise Customer Experience
Since delivering outstanding customer experience is key for this position, think of instances where you went above and beyond for customers. Share stories that illustrate your commitment to guest satisfaction and how you inspired your team to do the same.
✨Familiarise Yourself with Health & Safety Standards
Understanding health and safety regulations is crucial for a Duty Manager. Brush up on relevant standards and be ready to discuss how you have implemented these in past roles. This shows your readiness to ensure a safe environment for both guests and staff.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within Premier Inn. This not only shows your interest in the role but also helps you assess if it's the right fit for you.
