At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is perfect.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Earn up to £13.06 per hour with fantastic discounts and perks.
- Other info: Fixed term contract with clear career progression opportunities.
- Why this job: Be the friendly face of our hotel and make guests feel at home.
- Qualifications: Passion for customer service and a fun personality.
The predicted salary is between 27000 - 28000 € per year.
Come and be a Receptionist at Durham East Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.
PAY RATE: Up to £13.06 per hour
CONTRACT TYPE: Fixed Term Contract – we don’t do zero hours contracts!
HOURS: 15 hours per week
LOCATION: Broomside Park, Belmont Industrial Estate, Durham DH1 1GG
Why you’ll love it here:
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Company pension and save as you earn scheme.
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.
What you’ll do:
Join our team at Durham East Premier Inn as a Receptionist and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
Reception Team Member in Durham employer: Premier Inn
At Durham East Premier Inn, we pride ourselves on being an excellent employer that values our team members and their growth. With a supportive work culture, comprehensive training, and clear career progression opportunities, you will thrive in a friendly environment where your customer service skills are celebrated. Enjoy fantastic benefits including discounts on hotel stays and meals, a company pension scheme, and even a complimentary breakfast to kickstart your journey with us.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member in Durham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Durham East Premier Inn and Whitbread. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories during your chat with us!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable when you come in for your interview. It shows that you care about the role and are ready to represent our hotel in style.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of us. Plus, it shows you’re tech-savvy and keen to join the team at Durham East Premier Inn. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Team Member in Durham
Some tips for your application 🫡
Show Your Personality:As a Reception Team Member, your personality is key! Let your fun side shine through in your application. We want to see how you can bring warmth and friendliness to our guests right from the start.
Highlight Customer Service Skills:Make sure to emphasise any previous customer service experience you have. We love seeing how you've made guests feel welcome and comfortable in past roles, so share those stories with us!
Tailor Your Application:Don’t just send a generic application. Take a moment to tailor your CV and cover letter to match the job description. We appreciate when candidates show they’ve done their homework about us and the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Premier Inn
✨Show Off Your Personality
As a Reception Team Member, your personality is key! Make sure to let your fun and friendly side shine through during the interview. Practice smiling and using positive body language to convey warmth and approachability.
✨Know the Company
Do a bit of homework on Durham East Premier Inn and Whitbread. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Customer Service Scenarios
Prepare for situational questions about customer service. Think of examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to handle real-life scenarios effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team collaborates with housekeeping. This shows your enthusiasm for the role and helps you understand if it’s the right fit for you.
