Premier Inn is seeking a Customer Experience (CX) Insights Manager to lead a small team and turn 1.5 million annual feedback points into actionable recommendations across 850 hotels. The role blends hands-on analysis with people leadership in a fast-paced hospitality group.
You will shape the CX strategy, drive satisfaction tracking, and partner with regional ops, F&B leadership and the Exec Committee to implement improvements.
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CX Insights Manager: Elevate Guest Experience with Data in Dunstable employer: Premier Inn
Premier Inn is an excellent employer, offering a supportive and friendly work environment in Bishop Auckland. With flexible part-time hours and competitive pay, employees benefit from Whitbread's comprehensive perks and clear pathways for career advancement, making it a rewarding place to grow and contribute to guest satisfaction.
