At a Glance
- Tasks: Welcome guests and provide excellent customer service at Premier Inn.
- Company: Join the UK's leading hospitality business, Whitbread.
- Benefits: Up to £13.56 per hour, discounts, and a complimentary breakfast for two.
- Other info: Fixed term contract with 30 hours per week across 5 days.
- Why this job: Immediate start with no experience needed and clear career progression.
- Qualifications: Fun personality and a passion for customer service.
The predicted salary is between 13 - 13 £ per hour.
Come and be a Front of House Team Member at Premier Inn in Gatwick. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment they check in – be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect. Immediate start, no experience needed.
PAY RATE: Up to £13.56 per hour
CONTRACT TYPE: Fixed Term Contract until 29th October 2026 – we don’t do zero hours contracts!
HOURS: 30 hours per week across 5 days, weekends included
LOCATION: London Gatwick Airport (Manor Royal) Premier Inn, Fleming Way, Crawley Business Quarter, Crawley, RH10 9DF
Why you’ll love it here:
- Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
- Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
- Pension and saving schemes: Company pension and save as you earn scheme
- Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
- Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
What you’ll do:
Join our team at Premier Inn London Gatwick Airport (Manor Royal) as a Front of House Team Member and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
Front of House in Crawley employer: Premier Inn
At Premier Inn London Gatwick Airport, we pride ourselves on being an excellent employer, offering a supportive work culture where your customer service skills can shine. With comprehensive training, clear career progression opportunities, and fantastic benefits like discounts on accommodation and meals, you'll find a rewarding environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Inn and Whitbread. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of some scenarios where you can demonstrate your friendly personality. Role-play with a mate or even in front of the mirror to get comfortable with your responses.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you care about the role and are ready to represent the Premier Inn brand.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the Premier Inn careers page and submit your application directly. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Front of House in Crawley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your fun personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your words.
Highlight Customer Service Skills:Make sure to emphasise any customer service experience you have, even if it’s informal. We love seeing how you’ve made someone’s day better, whether it was serving a meal or just being friendly!
Keep It Simple and Clear:We appreciate straightforward applications. Use clear language and avoid jargon. Just tell us why you’d be a great fit for the Front of House role in a way that’s easy to read.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at Premier Inn
✨Show Your Personality
As a Front of House Team Member, your personality is key! Be yourself during the interview and let your fun side shine through. Remember, they’re looking for someone who can create a warm and welcoming atmosphere for guests.
✨Know the Company
Do a bit of homework on Premier Inn and Whitbread. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will show that you’re genuinely interested and ready to be part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Front of House member. Prepare some examples of how you would handle different situations, like dealing with a complaint or making a guest feel special. This will demonstrate your problem-solving skills and customer focus.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
