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For Companies At a Glance
- Tasks: Ensure guests have a safe and comfy stay overnight while providing top-notch customer service.
- Company: Join a leading hotel chain known for its supportive work environment.
- Benefits: Earn up to £13.16 per hour, plus training, discounts, and a pension scheme.
- Why this job: Perfect for night owls wanting to make guests feel at home with no experience needed.
- Qualifications: Great customer service skills and a calm approach to problem-solving.
- Other info: Flexible 24-hour work week with immediate start available.
The predicted salary is between 11 - 14 £ per hour.
A leading hotel chain is seeking a Nights Team Member in Bury St Edmunds to provide a safe and comfortable environment for guests overnight. This role requires excellent customer service skills and the ability to resolve issues calmly. Ideal for someone looking for a supportive workplace with immediate start and no prior experience needed.
The job offers 24 hours per week with a pay rate of up to £13.16 per hour and additional benefits including training, discounts, and a pension scheme.
Overnight Guest Care Specialist (Nights) in Bury St Edmunds employer: Premier Inn
Contact Detail:
Premier Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Guest Care Specialist (Nights) in Bury St Edmunds
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who might have connections in the hotel industry. You never know who might have a lead on that Overnight Guest Care Specialist role!
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a safe and comfortable environment for guests, try role-playing common scenarios with a friend. It’ll help you feel more confident when it comes to resolving issues calmly.
✨Tip Number 3
Be ready for an interview on the spot! If you apply through our website, you might get a chance to chat with hiring managers right away. Brush up on your answers to common interview questions and be prepared to showcase your enthusiasm for the role.
✨Tip Number 4
Follow up after applying! A quick email or message expressing your interest can set you apart from other candidates. It shows you're keen and proactive, which is exactly what they want in a Nights Team Member!
We think you need these skills to ace Overnight Guest Care Specialist (Nights) in Bury St Edmunds
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. Even if it’s not directly related, we want to see how you can bring a friendly and helpful attitude to our team!
Keep It Calm and Collected: Since the role involves resolving issues, it’s a good idea to mention any situations where you’ve handled challenges calmly. We love seeing how you can keep your cool under pressure!
Be Yourself: We’re looking for genuine people who can create a comfortable environment for our guests. Don’t be afraid to let your personality shine through in your application – we want to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly, head over to our website and apply directly there. It’s the easiest way for us to see your details and get back to you!
How to prepare for a job interview at Premier Inn
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Overnight Guest Care Specialist involves. Familiarise yourself with the hotel’s values and the specific responsibilities of the role, like providing a safe environment and excellent customer service.
✨Showcase Your Customer Service Skills
Since this role is all about guest care, think of examples from your past experiences where you’ve provided great service or resolved issues calmly. Even if you don’t have direct experience, any situation where you’ve helped someone can be relevant!
✨Prepare for Common Scenarios
Expect questions about how you would handle specific situations, like a guest complaint or an emergency. Practising your responses to these scenarios will help you feel more confident and show that you can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the team culture, training opportunities, or what a typical night shift looks like.
