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For Companies At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is perfect.
- Company: Join Premier Inn, part of the UK's leading hospitality business.
- Benefits: Enjoy up to 60% off hotel stays and 25% off meals.
- Why this job: Kickstart your career in hospitality with clear growth opportunities.
- Qualifications: Passion for customer service and a friendly attitude.
- Other info: Permanent contract with flexible hours and great team support.
Overview
Receptionist – London Romford (Mercury Gardens) – Premier Inn Hotel
As the friendly face of our hotel, use your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or coordinating with the housekeeping team to get rooms perfect.
Details
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Pay rate: Up to £12.76 per hour
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Contract type: Permanent – we don’t do zero hours contracts!
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Hours: 15 hours per week
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Location: Mercury Gardens, Romford RM1 3EN
Benefits
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Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
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Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
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Pension and saving schemes: Company pension and Save As You Earn scheme
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Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
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Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us
What you’ll do
Join Premier Inn London Romford (Mercury Gardens) as a Receptionist and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.
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Reception - Team Member employer: Premier Inn Limited
Contact Detail:
Premier Inn Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception - Team Member
✨Tip Number 1
First things first, make sure you know the ins and outs of Premier Inn. Familiarise yourself with their values and what makes them tick. This way, when you walk into that interview, you can show them you're not just another candidate – you're a perfect fit!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with common scenarios you might face as a receptionist. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Don’t underestimate the power of a warm smile and a friendly attitude. When you meet your interviewer, be genuine and approachable. Remember, they’re looking for someone who can create a welcoming atmosphere for guests, so let your personality shine through!
✨Tip Number 4
Finally, apply through our website! It’s super easy and shows you’re serious about joining the team. Plus, we love seeing candidates who take that extra step to connect with us directly. Good luck, and we can’t wait to see you at Premier Inn!
We think you need these skills to ace Reception - Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly side and passion for customer service.
Tailor Your Application: Make sure to tailor your application to the Receptionist role at Premier Inn. Highlight any relevant experience or skills that match what we’re looking for, like your ability to create a welcoming atmosphere for guests.
Keep It Clear and Concise: We appreciate a straightforward application. Keep your language clear and concise, and make sure to proofread for any typos or errors. A polished application shows us you care!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple to navigate!
How to prepare for a job interview at Premier Inn Limited
✨Know the Company
Before your interview, take some time to research Premier Inn and its values. Understanding their commitment to customer service will help you align your answers with what they’re looking for in a Receptionist.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your passion for providing excellent service.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult guest?' or 'What does great customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel well.