At a Glance
- Tasks: Lead and support multiple domiciliary care branches to deliver outstanding care.
- Company: Join a well-established and growing domiciliary care provider.
- Benefits: Earn £60,000 plus bonuses and enjoy a home-based role with travel.
- Other info: Great opportunities for professional development and career progression.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in managing domiciliary care services and strong leadership skills.
The predicted salary is between 54000 - 66000 £ per year.
Location: Home-based with travel across Wiltshire, Berkshire & Oxfordshire
Salary: £60,000 per annum + Car Allowance + Bonus of up to £15,000
We are recruiting on behalf of a well-established and growing domiciliary care provider for an experienced Area Manager to oversee a portfolio of 10+ domiciliary care branches across Wiltshire, Berkshire and Oxfordshire. This is a home-based role when not travelling between services, requiring regular travel across the region to provide operational leadership, support branch performance and ensure the delivery of outstanding care. This is a fast-paced, high-profile position suited to an ambitious leader who thrives under pressure and enjoys balancing commercial performance with exceptional quality outcomes.
The Role
- Provide leadership and operational oversight across your portfolio, working closely with Registered Managers to drive growth, improve performance and ensure every service consistently delivers safe, person-centred care.
- Support both established and developing branches, using data and performance metrics to make informed decisions and identify opportunities for improvement.
- Take a hands-on approach, spending time within your branches to support managers, monitor care quality, ensure compliance and maintain high standards of service delivery while driving commercial success.
Key Responsibilities
- Provide operational leadership across a portfolio of 10+ domiciliary care branches.
- Support, coach and develop Registered Managers to achieve outstanding operational performance.
- Drive branch growth, profitability and commercial performance.
- Analyse operational and financial data, identifying trends and implementing improvement plans.
- Monitor KPIs including care hours, staffing, recruitment, retention, compliance and financial performance.
- Ensure all services remain fully compliant with CQC regulations and internal quality standards.
- Carry out regular branch visits, audits and quality reviews.
- Work closely with senior leadership to deliver strategic objectives and business growth.
- Support branches through CQC inspections and implement action plans where required.
- Build high-performing management teams through coaching, mentoring and succession planning.
- Oversee recruitment, workforce planning and retention strategies across the region.
- Ensure excellent customer satisfaction and consistently high standards of person-centred care.
- Work collaboratively with internal departments to achieve operational excellence across all services.
About You
- Previous experience as an Area Manager, Regional Manager or Operations Manager within domiciliary care.
- Proven experience managing multiple domiciliary care services simultaneously.
- Strong commercial awareness with the ability to drive branch growth and profitability.
- Highly analytical, confident interpreting data, KPIs and financial information to support decision-making.
- Excellent understanding of CQC regulations and quality standards.
- Demonstrable experience supporting Registered Managers to achieve positive operational outcomes.
- Comfortable working within a fast-paced, high-pressure environment with multiple priorities.
- A visible and hands-on leader who enjoys spending time within services supporting teams.
- Exceptional leadership, communication and coaching skills.
- Full UK driving licence and willingness to travel extensively throughout Wiltshire, Berkshire and Oxfordshire.
Package
- £60,000 basic salary
- £5,000 annual car allowance
- Performance bonus of up to £15,000
- Home-based role with regional travel
- Excellent opportunity to join a growing organisation with genuine career progression
- Ongoing professional development and leadership support
CQC Area Manager in Newbury employer: Premier Healthcare
Premier Healthcare is an exceptional employer, offering a supportive and dynamic work environment in Taunton, Somerset. With a focus on employee growth and development, we provide comprehensive training and career advancement opportunities, alongside competitive salaries and bonuses. Our commitment to person-centred care ensures that our team feels valued and empowered to make a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land CQC Area Manager in Newbury
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Premier Healthcare, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Premier Healthcare!
We think you need these skills to ace CQC Area Manager in Newbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Premier Healthcare, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Premier Healthcare and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Premier Healthcare that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Premier Healthcare
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
