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- Tasks: Ensure high quality standards across services and support improvement initiatives.
- Company: A leading care provider committed to excellence in service delivery.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real difference in the quality of care provided to residents.
- Qualifications: Experience in quality management and strong communication skills.
- Other info: Dynamic role with opportunities for growth and impact.
The predicted salary is between 44000 - 66000 £ per year.
Location: Lowestoft, Suffolk
Hours: 37.5
Salary: £55,000
Overview of the role
Working within the Quality Team:
- Complete regular service reviews across the company to ensure high standards are being met and maintained and identify areas of improvement where required.
- Occasional overnight stays may be required to complete service review visits across all services within the company.
- Keep up to date with regulatory and legislative changes relevant to inspection of services.
- Produce reports, keep spreadsheets and summaries up to date at specified intervals for the completion of quality reports.
- Support the Quality team with the development of Quality related work and projects.
- Assist in organising and attending events the Quality Team may be involved in.
- Attend regular quality meetings, complete minutes as required, and ensure any actions identified from the meeting are completed in a timely manner.
- Provide relevant information to the Director of Quality & Deputy Director of Quality to assist with the production of the Quality Bulletin and regular memos.
- Assist the Quality team with the work around external Quality programmes.
- Attend Managers meetings to provide information around quality improvement for Managers to implement within their homes and share with the staff team.
- Complete reviews of internal policies, procedures & guidance to be shared company-wide.
- Support with the development and running of the Quality Assurance programme.
Key duties
Service Review Visits
- Complete allocated service review visits using the agreed format within all services according to the agreed plan, ensuring compliance with regulatory requirements and alignment with company policy.
- Support services to improve the quality of care provided to residents by carrying out thorough service review visits and identifying actions required to guide Managers on how to improve care quality.
- Provide verbal feedback to the Management team within the homes following the completion of the review visit.
- Provide clear reports following the visits and feedback to relevant people, including the Registered Manager, Quality and Operations Teams.
- Summarise the results of review visits into an agreed format for the Director of Quality to complete reports and identify themes from the visits.
- Analyse the results of service review visits within the Quality Team.
- Ensure Managers have sufficient evidence around the actions set from the service review visits.
- Assist with the review and development of the service review format and process.
- Speak to relatives, staff teams, and professionals linked to services to obtain feedback for review visits and other surveys, being flexible around when calls are made.
CQC Action Plan Reviews
- Assist with regular CQC action plan review visits in homes rated RI or below from CQC inspections.
- Ensure a CQC action plan is in place highlighting areas of concern raised from previous inspections.
- Visit homes regularly to review progress made on the CQC action plan, highlighting positive progress and repeat concerns.
- Provide feedback following these visits to the Registered Manager and members of the Operations & Quality Team.
Supporting services
- Support services when necessary following internal or external monitoring and inspection to make improvements and provide feedback and evidence as required by the regulator and other stakeholders.
- Assist with improvement plans and direct support to services when required.
- Provide support to services around action plans and review the completion of actions where required.
- Provide support and guidance to services following service review visits around actions and how homes can complete these actions.
CQC Reports
- Review CQC & CIW reports on our services and identify themes and ways to improve the quality of care.
- Assist with follow-up investigations where required.
- Update the CQC & CIW Inspection Report database following the Draft & Final report to ensure the summary is regularly up to date.
- Ensure that up-to-date ratings posters are shared with home managers.
Training
- Provide training around Quality to staff within the organisation.
- Review Quality training presentations and packages regularly to ensure they provide up-to-date information for learners.
- Provide training and induction for the Expert Quality Auditors.
Additional
This job description is not an exhaustive list of areas of responsibility as the requirements of the role are expected to change over time.
Personal attributes
- Honesty and trustworthiness.
- Good character.
- Clear DBS.
- Clarity of thought.
- Disciplined and professional approach to work.
- Non-discriminatory and non-judgemental practice.
Quality Manager in Lowestoft employer: Premier Healthcare
Contact Detail:
Premier Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager in Lowestoft
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its quality standards. Familiarise yourself with their recent CQC reports and think about how you can contribute to improving their services. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience with service reviews and quality improvement projects. The more comfortable you are speaking about your skills, the more confident you’ll appear in the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen together!
We think you need these skills to ace Quality Manager in Lowestoft
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Manager role. Highlight your relevant experience in quality assurance and service reviews, and show us how you can contribute to maintaining high standards.
Showcase Your Skills: Don’t forget to emphasise your analytical skills and attention to detail. We want to see how you’ve successfully identified areas for improvement in past roles and how you’ve implemented changes.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us understand your qualifications and how you fit into our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Quality Manager position. Don’t miss out!
How to prepare for a job interview at Premier Healthcare
✨Know Your Quality Standards
Before the interview, brush up on the latest regulatory and legislative changes relevant to quality management. Being able to discuss these confidently will show that you’re proactive and knowledgeable about the industry.
✨Prepare for Service Review Scenarios
Think of specific examples from your past experience where you've conducted service reviews or improved quality standards. Be ready to explain your approach and the outcomes, as this will demonstrate your hands-on experience in the role.
✨Showcase Your Reporting Skills
Since the role involves producing reports and keeping spreadsheets updated, be prepared to discuss your experience with data analysis and report writing. Bring examples if possible, as this will highlight your attention to detail and organisational skills.
✨Emphasise Team Collaboration
Quality management is a team effort, so be ready to talk about how you’ve worked with different teams in the past. Highlight your communication skills and how you’ve supported others in achieving quality improvements.