Quality Manager in Bournemouth

Location: Bournemouth, Dorset

Hours: 37.5

Salary: £55,000

Overview of the role

Working within the Quality Team:

• Complete regular service reviews across care homes to ensure high standards are met and maintained, identifying areas of improvement where required.
• Occasional overnight stays may be required to complete service review visits across all services within the company.
• Keep up to date with regulatory and legislative changes relevant to inspection of services.
• Produce reports, keeping spreadsheets and summaries up to date at specified intervals for the completion of quality reports.
• Support the Quality team with the development of Quality related work and projects.
• Assist in organising and attending events the Quality Team may be involved in.
• Attend regular quality meetings, complete minutes as required, and ensure any actions identified from the meeting are completed in a timely manner.
• Provide relevant information to the Director of Quality & Deputy Director of Quality to assist with the production of the Quality Bulletin and regular memos.
• Assist the Quality team with the work around external Quality programmes.
• Attend Managers meetings to provide information around quality improvement for Managers to implement within their homes and share with the staff team.
• Complete reviews of internal policies, procedures & guidance to be shared company-wide.
• Support with the development and running of the Quality Assurance programme.

Key duties

Service Review Visits

• Complete allocated home review visits using the agreed format within all services according to the agreed plan, ensuring services are compliant with regulatory requirements and working in line with company policy.
• Support services to improve the quality of care provided to residents by carrying out thorough service review visits and identifying actions required to guide Managers on how to improve the quality of care.
• Provide verbal feedback to the Management team within the homes following the completion of the review visit.
• Provide clear reports following the visits and feedback to relevant people, including the Registered Manager, Quality and Operations Teams.
• Summarise the results of review visits into an agreed format for the Director of Quality to complete reports and identify themes from the visits.
• Analyse the results of these service review visits within the Quality Team.
• Ensure Managers have sufficient evidence around the actions set from the service review visits.
• Assist with the review and development of the service review format and process.
• Speak to relatives, staff teams, and professionals linked to services to obtain feedback for review visits and other surveys, being flexible around when calls are made.

CQC Action Plan Reviews

• Assist within the regular CQC action plan review visits completed within homes that have received a rating of RI or below from CQC inspections.
• Ensure that a CQC action plan is in place highlighting areas of concern raised from previous CQC inspections.
• Visit homes regularly to review progress made to the CQC action plan, highlighting positive progress and repeat concerns.
• Provide feedback following the completion of these visits to the Registered Manager and members of the Operations & Quality Team.

Supporting services

• Support services when necessary following internal or external monitoring and inspection to make improvements, providing feedback and evidence as required by the regulator and other stakeholders.
• Assist with improvement plans and direct support to services when required.
• Provide support to services around action plans and review the completion of actions where required.
• Provide support and guidance to services following the completion of service review visits around actions and how homes can complete these actions.

CQC Reports

• Review CQC & CIW reports on our services and identify themes and ways to improve the quality of care.
• Assist with follow-up investigations where required.
• Update the CQC & CIW Inspection Report database following the Draft & Final report to ensure the summary is regularly up to date and includes relevant information.
• Ensure that up-to-date ratings posters are shared with home managers so they have the correct version present within the home.

Training

• Provide training around Quality to staff within the organisation.
• Review Quality training presentations and packages regularly to ensure they provide up-to-date information for learners.
• Provide training and induction for the Expert Quality Auditors.

Additional

This job description is not an exhaustive list of areas of responsibility as the requirements of the role are expected to change over time.

Personal attributes

• Honesty and trustworthiness.
• Good character.
• Clear DBS.
• Clarity of thought.
• Disciplined and professional approach to work.
• Non-discriminatory and non-judgemental practice.