At a Glance
- Tasks: Lead and manage a team of Claims Handlers in a dynamic insurance environment.
- Company: Join a reputable insurance company focused on fairness and inclusivity.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Opportunity for career growth in a collaborative and high-performing environment.
- Why this job: Make a real difference by ensuring fair claims handling and supporting your team.
- Qualifications: Experience in claims management and strong leadership skills required.
The predicted salary is between 35000 - 45000 € per year.
Location: Birkenhead Head Office
Division: Operations
Reporting to: Claims Manager
As Claims Team Leader, you will lead and manage a team of Claims Handlers within a regulated insurance environment. You will be responsible for ensuring claims are handled fairly, efficiently and in full compliance with policy terms, FCA regulations and internal procedures, while fostering a supportive and inclusive team culture. This role combines operational oversight with people leadership, supporting continuous improvement, high service standards and the professional development of the team. You may also manage a small personal caseload as required.
Responsibilities
- Lead, support and manage a team of Claims Handlers on a day‑to‑day basis.
- Ensure claims are handled strictly in line with policy wordings, binding authorities, FCA regulations and company guidelines.
- Supervise workloads and performance to ensure timely and high‑quality claim outcomes.
- Act as a role model for Treating Customers Fairly (TCF) principles, including the fair handling of complaints and support for vulnerable customers.
- Set clear expectations, goals and priorities for the team, delegating work effectively and managing deadlines.
- Provide regular feedback, coaching and development support through 1:1s and continuous performance conversations.
- Encourage collaboration and maintain a positive, inclusive and high‑performing team environment.
- Review and maintain claims processes, ensuring they remain efficient, compliant and fit for purpose.
- Escalate claims and issues appropriately in line with authority levels.
- Produce accurate team and departmental management information in line with agreed deadlines.
- Maintain professional competence by complying with Training.
Claims Team Leader (m/f/d*) employer: Premier Guarantee
As a leading employer in the insurance sector, our Birkenhead Head Office offers a dynamic work environment where you can thrive as a Claims Team Leader. We prioritise employee growth through continuous training and development opportunities, while fostering a supportive and inclusive culture that values collaboration and high service standards. Join us to make a meaningful impact in a role that not only champions fair claims handling but also empowers you to lead a dedicated team towards excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Team Leader (m/f/d*)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Claims Team Leader role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show how you can lead a team effectively while fostering an inclusive environment. Tailor your examples to highlight your experience in managing claims and supporting your team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on questions about compliance and customer fairness, as these are key in the insurance world. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Claims Team Leader position!
We think you need these skills to ace Claims Team Leader (m/f/d*)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Claims Team Leader role. Highlight your leadership experience and any relevant achievements in managing teams or handling claims.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've led teams, improved processes, or ensured compliance in previous roles.
Showcase Your Understanding of Regulations:Since this role involves working within a regulated environment, demonstrate your knowledge of FCA regulations and how you’ve applied them in past positions. This will show us you’re serious about compliance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Premier Guarantee
✨Know Your Stuff
Make sure you understand the insurance industry, especially the regulations and policies relevant to claims handling. Brush up on FCA regulations and be ready to discuss how you would ensure compliance in your team.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you fostered a positive team culture or improved performance. Be ready to share how you set clear expectations and supported your team’s development.
✨Emphasise Customer Fairness
Be prepared to talk about Treating Customers Fairly (TCF) principles. Share your thoughts on how to handle complaints fairly and support vulnerable customers. This shows you value customer service as much as operational efficiency.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company culture. Inquire about the team dynamics, ongoing training opportunities, or how they measure success in claims handling. This demonstrates your commitment to continuous improvement.
