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- Tasks: Support clients with 1st line IT issues and assist in 2nd line escalations.
- Company: Join a leading company in the tech industry, making a difference for clients.
- Benefits: Enjoy a hybrid work model and competitive salary up to £32,000.
- Why this job: Gain hands-on experience in IT support while working in a dynamic team environment.
- Qualifications: Familiarity with Microsoft Tech Stack, troubleshooting skills, and basic networking knowledge preferred.
- Other info: Opportunities for further training and career growth available.
The predicted salary is between 19200 - 28800 £ per year.
IT Support Technician
Location: Reading
Hybrid – 2 day per week
Salary: up to £32,000 depending on experience.
Our client, a leading , is looking for a motivated IT Support professional to join their team.
You will be working to support their clients across 1st line responsibilities, whilst assisting and being involved in 2nd line esclations.
Key skills and responsibilities:
- Microsoft Tech Stack – 0365
- Setting up user accounts
- Troubleshooting issues
- Providing desktop support
- Monitoring and logging issues
- Excellent communication
- Experience/Knowledge setting up hardware and troubleshooting faults
- Basic Networking a plus
There are opportunities for gaining further experience within this position.
If you are interested then please apply today!
IT Support Technician employer: Premier Group
Contact Detail:
Premier Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with the Microsoft Tech Stack, especially O365. Being able to demonstrate your knowledge and experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Practice your troubleshooting skills. Prepare to discuss specific examples of issues you've resolved in the past, as this will showcase your problem-solving abilities and hands-on experience.
✨Tip Number 3
Brush up on your communication skills. Since you'll be providing support to clients, being able to explain technical issues in a clear and friendly manner is crucial. Consider role-playing scenarios with a friend.
✨Tip Number 4
Highlight any experience you have with basic networking. Even if it's not a primary focus of the role, showing that you have a foundational understanding of networking can make you a more attractive candidate.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience with the Microsoft Tech Stack, particularly O365. Include specific examples of how you've set up user accounts and provided desktop support.
Craft a Strong Cover Letter: In your cover letter, express your motivation for applying and how your skills align with the job requirements. Mention your experience in troubleshooting issues and any knowledge of basic networking.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and team members.
Highlight Problem-Solving Experience: Discuss specific instances where you successfully troubleshot issues or resolved technical problems. This will show your capability in handling 1st and 2nd line escalations.
How to prepare for a job interview at Premier Group
✨Show Your Technical Skills
Be prepared to discuss your experience with the Microsoft Tech Stack, especially O365. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. During the interview, make sure to listen carefully and respond clearly to any questions, showcasing your ability to communicate effectively with clients.
✨Highlight Your Experience
Share specific examples from your past roles where you successfully set up user accounts or provided desktop support. This will help illustrate your hands-on experience and show that you can handle 1st and 2nd line responsibilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT environment and the team you'll be working with. This shows your genuine interest in the position and helps you understand how you can contribute to their success.
