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For Companies At a Glance
- Tasks: Lead a dynamic IT support team and manage helpdesk operations.
- Company: Join a growing medium-sized company based in vibrant Brighton.
- Benefits: Enjoy hybrid working with 3 days from home and competitive salary.
- Why this job: Be part of a supportive culture while making a real impact in IT.
- Qualifications: Experience in leadership, helpdesk management, and Microsoft tech stack required.
- Other info: Opportunity for personal growth through performance reviews and vendor collaboration.
The predicted salary is between 45000 - 50000 £ per year.
A client of ours are looking to grow within the IT Support team, we are looking for skilled IT Support Manager who has experience managing a Helpdesk team as well as being hands on and an escalation point for the small support team, working with Windows, Office 365 and Wireless networks. The company are medium sized, based in Brighton and this position is hybrid working where you have the option to work from home 3 days a week.
What We’re Looking For
- Excellent written and verbal communication
- Leadership / Management experience
- Managing a helpdesk/fast paced environment
- Microsoft Tech Stack
- Helpdesk management
- Conducting quarterly 1-1s and performance reviews
- Working with 3rd party vendors
- Wifi and Printer Setups
- Excellent Stakeholder Management Skills
What’s next?
If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly.
IT Support Manager employer: Premier Group Recruitment
Contact Detail:
Premier Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, Office 365, and wireless networks. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Highlight your leadership and management experience by preparing examples of how you've successfully managed a helpdesk team in the past. Be ready to discuss your approach to conducting performance reviews and one-on-ones, as this is crucial for the role.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Understanding their approach to IT support and customer service can help you tailor your responses in interviews and show that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your experience with stakeholder management and working with third-party vendors. Think of specific instances where you've successfully navigated these relationships, as this will be key in demonstrating your ability to manage external partnerships effectively.
We think you need these skills to ace IT Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing a helpdesk team and your technical skills with Windows, Office 365, and wireless networks. Use specific examples to demonstrate your leadership and stakeholder management abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your previous experiences align with the job requirements, particularly your hands-on approach and experience with performance reviews and vendor management.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure that your application is clear, concise, and free of errors. Use professional language and structure your documents logically.
Highlight Relevant Achievements: Include specific achievements from your past roles that demonstrate your ability to manage a fast-paced environment and lead a team effectively. Quantify your successes where possible, such as improvements in response times or customer satisfaction ratings.
How to prepare for a job interview at Premier Group Recruitment
✨Showcase Your Leadership Skills
As an IT Support Manager, you'll need to demonstrate your leadership experience. Be prepared to discuss specific examples of how you've managed a helpdesk team, conducted performance reviews, and handled challenging situations.
✨Know Your Tech Stack
Familiarise yourself with the Microsoft Tech Stack, including Windows and Office 365. Be ready to answer technical questions and provide insights on how you've used these tools in previous roles.
✨Communicate Clearly
Excellent written and verbal communication is key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex IT issues or stakeholder management.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you successfully resolved issues or improved processes within a fast-paced helpdesk environment.
