IT Support Engineer (ASAP)

My client a leading MSP in the City of London are looking for an experience \’ 2nd Line Support \’ to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. Job Title: 2nd Line Support Job Type: Permanent Start: ASAP In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services: Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, Autopilot Advanced Troubleshooting: Expert-level troubleshooting skills for Microsoft Server and Desktop Operating Systems Strong understanding of security best practices and their implementation