2nd Line Support

My client a leading MSP in the City of London are looking for an experience ‘ 2nd Line Support ‘ to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 – £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services: Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, Autopilot Advanced Troubleshooting: Expert-level troubleshooting skills for Microsoft Server and Desktop Operating Systems Virtualization and Backup: Experience with Hyper-V and/or VMware virtualization environments Knowledge of enterprise backup and recovery solutions Security-Focused: Strong understanding of security best practices and their implementation If you are interested in this position and have prior experience working in an Managed Service Environment then please send in your application.