Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and ensure smooth IT operations at our Worksop factory.
- Company: Join a collaborative and innovative team at Premier Foods.
- Benefits: Competitive salary, pension, medical benefits, and career progression opportunities.
- Why this job: Work with cutting-edge technology and make a real impact in a supportive environment.
- Qualifications: Strong networking knowledge and extensive experience in 3rd line technical support required.
- Other info: Inclusive culture that celebrates individuality and supports career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly experienced 3rd Line Technical Support Specialist to join our dynamic Technical Services Team. As the on-site IT representative at our Worksop factory, you will play a critical role in ensuring the smooth operation of our IT systems, handling everything from routine issues to complex challenges. You will also support projects and maintain strong relationships across the business.
Responsibilities include:
- Resolve incidents and service requests within agreed SLAs.
- Act as the on-site technical representative for IT.
- Drive best-in-class incident and request management.
- Maintain and upgrade infrastructure in line with manufacturer recommendations.
- Ensure compliance with IT security policies and change control processes.
- Collaborate across teams and liaise with third parties to optimise outsourced infrastructure.
- Document fixes, workarounds, and technical changes thoroughly.
- Travel to other sites as required.
What we need from you:
- Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure.
- Extensive experience in 3rd line technical support.
- Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, AWS, and VMware/Nutanix.
- Skilled in scripting (PowerShell), certificate management, and RF Gun familiarity.
- Excellent troubleshooting, documentation, and communication skills.
- Ability to work autonomously in a fast-paced environment.
- Experience in a manufacturing setting.
What we offer you in return:
- Competitive salary.
- Company Pension & Private Medical.
- Car Allowance.
- Bonus.
- Holiday Purchase scheme.
- Sharesave scheme.
- Access to learning and development programmes.
- Wellbeing support and employee assistance programme.
Why Join Us?
- Be part of a collaborative, innovative team.
- Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect.
- Work with cutting-edge technology in a supportive environment.
- Enjoy a culture that celebrates individuality and empowers you to make an impact.
At Premier Foods, we believe in inclusion, authenticity, and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued, and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love, or what they believe in. Our culture is one where everyone is welcome. We are proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.
Technical Support Specialist in Worksop employer: Premier Foods
Contact Detail:
Premier Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Worksop
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with folks in the IT world. You never know who might be looking for a Technical Support Specialist just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This is a great way to demonstrate your expertise in networking, firewalls, and Microsoft technologies.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common technical support scenarios. Think about how you'd troubleshoot issues or manage incidents, and be ready to share your thought process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our dynamic team at Premier Foods. Let’s get you that job!
We think you need these skills to ace Technical Support Specialist in Worksop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with networking, firewalls, and Microsoft technologies. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t forget to showcase your troubleshooting abilities. Give examples of complex issues you've resolved in the past. This will help us see how you can handle the challenges at our Worksop factory.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a technical role like this!
Apply Through Our Website: We encourage you to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Premier Foods
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, firewalls, and Microsoft technologies. Be ready to discuss specific scenarios where you've tackled complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Troubleshooting Skills
Prepare to walk through your troubleshooting process during the interview. Use examples from your past experiences to illustrate how you approach problems, document fixes, and ensure compliance with IT policies.
✨Communicate Clearly and Confidently
Since you'll be liaising with various teams, practice explaining technical concepts in simple terms. Good communication is key, so think about how you can convey your ideas effectively without getting too bogged down in jargon.
✨Demonstrate Your Team Spirit
Highlight your ability to collaborate across teams and work autonomously. Share examples of how you've built strong relationships in previous roles, as this will show that you're a team player who can thrive in a dynamic environment.
