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- Tasks: Provide first-line IT support to 4,000 users and manage incidents effectively.
- Company: Join a leading food company with a strong commitment to quality service.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for growth.
- Why this job: Make a real difference in IT support while working in a dynamic environment.
- Qualifications: Strong interest in IT and excellent communication skills required.
- Other info: Flexible work arrangement with around 50% office presence.
The predicted salary is between 30000 - 42000 £ per year.
A leading food company is seeking an IT Service Desk Analyst in Winchester. This role involves providing first-line IT support to around 4,000 internal users, handling requests through various channels, and ensuring high-quality service.
Responsibilities include:
- Managing incidents
- Assisting users
- Maintaining system security
Candidates should have a strong interest in IT, excellent communication skills, and at least one year of IT support experience. The position supports hybrid working, requiring approximately 50% office presence.
Hybrid IT Service Desk Analyst – 1st Line Support in Winchester employer: Premier Foods
Contact Detail:
Premier Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst – 1st Line Support in Winchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to demonstrate our problem-solving skills and how we handle user requests under pressure.
✨Tip Number 3
Show off our passion for IT! During interviews, let’s share any personal projects or experiences that highlight our interest in technology and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Hybrid IT Service Desk Analyst – 1st Line Support in Winchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and communication skills. We want to see how your background aligns with the role of a 1st Line Support Analyst, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and how you can contribute to our team. We love seeing candidates who are genuinely excited about the role and the company.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed incidents or resolved user issues in the past. We’re looking for those who can think on their feet and provide top-notch support to our users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Premier Foods
✨Know Your IT Basics
Brush up on your IT knowledge, especially around first-line support. Be ready to discuss common issues you might encounter and how you'd resolve them. This shows your genuine interest in IT and your readiness to tackle the role.
✨Communicate Clearly
Since you'll be assisting around 4,000 users, strong communication skills are a must. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly to questions.
✨Showcase Your Experience
With at least a year of IT support experience required, prepare specific examples from your past roles. Highlight situations where you successfully managed incidents or improved user satisfaction. This will help the interviewer see your practical skills in action.
✨Embrace Hybrid Working
Understand the hybrid working model and be ready to discuss how you can balance office presence with remote work. Share your thoughts on maintaining productivity and communication in a hybrid environment, as this is key for the role.
