At a Glance
- Tasks: Drive growth for iconic food brands and build strong customer relationships.
- Company: Join Premier Foods, a leading UK food business with beloved brands.
- Benefits: Competitive salary, car allowance, annual bonus, and private medical insurance.
- Other info: Inclusive culture that values individuality and supports career progression.
- Why this job: Make a real impact on the future of famous food brands.
- Qualifications: Experience in FMCG account management and strong negotiation skills.
The predicted salary is between 51750 - 63250 £ per year.
Homebased
Permanent, Full Time
Join Premier Foods - where people, brands and purpose come together.
We're proud to be one of the UK's largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain's best-loved brands, found in 94% of households nationwide, making us one of the UK's top three ambient food suppliers.
From much-loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites - and continues to grow.
If you're a commercially minded Customer Account Manager who thrives on creating opportunities, building strong customer relationships and delivering growth, this could be the next step in your career.
At Premier Foods, you'll take ownership of a leading Grocery account on Breakfast & Merchant Gourmet business, giving you the opportunity to shape plans, influence strategy and directly contribute to the success of some of the UK's most loved brands.
This is a role for someone who enjoys autonomy, loves working at pace and wants to see the impact of their decisions firsthand.
The Role
As Customer Account Manager, you'll be responsible for developing and delivering ambitious growth plans across the Grocery accounts Breakfast & Merchant Gourmet portfolio.
Working closely with internal and external stakeholders, you'll help drive sustainable growth through category opportunities, new product launches, promotional planning and exceptional customer partnerships.
This is a fantastic opportunity for someone looking to take ownership of a significant customer account and play a key role in delivering the next phase of growth.
What You'll Be Doing
Lead the joint business planning process with a leading Grocery account, creating and delivering plans that drive growth.
Identify and unlock new commercial opportunities across the Breakfast & Merchant Gourmet categories.
Build strong, strategic relationships with customer stakeholders and internal teams.
Present, negotiate and launch new products with confidence.
Deliver budget, sales and profitability targets.
Manage promotional plans, ensuring brilliant execution and evaluation.
Drive forecasting accuracy alongside Supply Chain, Finance and Forecasting teams.
Work closely with Marketing and Category teams to maximise distribution, range reviews and NPD opportunities.
Manage pricing, investment and trade spend performance.
Deliver regular business reviews and performance updates.
What We're Looking For
We're looking for someone who combines commercial thinking with relationship-building skills and thrives in a fast-moving environment.
You'll bring: FMCG account management experience.
Strong commercial awareness and negotiation skills.
A passion for driving growth and delivering results.
The confidence to influence and build winning relationships.
Excellent planning, organisation and prioritisation skills.
A proactive, resilient and entrepreneurial mindset.
Strong communication and stakeholder management skills.
A fact-based, analytical approach to decision making.
Why Join Premier Foods?
At Premier Foods, we're home to some of the UK's best-loved food brands, but it's our people who make the difference.
You'll join a collaborative team where your ideas are valued, your development is supported, and your contribution has a visible impact on the business.
Whether you're looking to broaden your customer management experience, take greater ownership of a key account, or help shape the future growth of iconic brands, we'll give you the opportunity and support to succeed.
What We Offer in Return
Competitive salary Car allowance Annual bonus opportunity Private medical insurance Generous pension scheme 25 days holiday plus bank holidays Holiday purchase scheme EV Car Scheme A culture that encourages development, growth and career progression
At Premier foods we believe in inclusion, authenticity and individuality.
We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in.
Our culture is one where everyone is welcome.
We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process.
If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.
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Customer Account Manager in Slough employer: Premier Foods
Ambrosia is an exceptional employer, offering a unique opportunity to work in a highly automated and technologically advanced environment in Lifton. With a strong commitment to employee growth and a supportive work culture, we provide our team members with the chance to develop their skills while contributing to the production of the nation's favourite foods. Join us for a rewarding part-time role that balances professional development with a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Premier Foods. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Premier Foods before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Premier Foods:Your cover letter is your chance to shine! Tell us why you want to work at Premier Foods specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Premier Foods!
How to prepare for a job interview at Premier Foods
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
