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- Tasks: Resolve IT incidents and service requests while ensuring smooth operations.
- Company: Join Premier Foods, a leader in the food industry with a focus on inclusion.
- Benefits: Enjoy competitive salary, pension, private medical, and career progression opportunities.
- Why this job: Be the face of IT, solving real problems in a dynamic manufacturing environment.
- Qualifications: Strong 3rd line support experience and technical knowledge in networking and Microsoft technologies.
- Other info: Embrace a culture of authenticity and inclusivity, with support for all employees.
The predicted salary is between 36000 - 60000 £ per year.
Premier Foods is seeking a highly experienced 3rd Line Technical Support Specialist to join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management. The position is based in our Worksop factory, with occasional travel to other sites as needed. As the face of IT at the site, you will handle a wide range of issues, ensuring the smooth operation of our IT systems. The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department.
You will be part of a wider Technical Services Team, working alongside other specialists. Applicants must have extensive technical experience in a 3rd line support role. This opportunity is designed for someone who can demonstrate technical knowledge and effective problem-solving skills in high-pressure environments.
What you will be doing:
- Resolve incidents and service requests within agreed SLAs.
- Act as the on-site technical representative for IT.
- Drive best-in-class incident and request management.
- Maintain and upgrade infrastructure in line with manufacturer recommendations.
- Ensure compliance with IT security policies and change control processes.
- Collaborate across teams and liaise with third parties to optimise outsourced infrastructure.
- Document fixes, workarounds, and technical changes thoroughly.
- Travel to other sites as required.
What we need from you:
- Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure.
- Extensive experience in 3rd line technical support.
- Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, AWS, and VMware/Nutanix.
- Skilled in scripting (PowerShell), certificate management, and RF Gun familiarity.
- Excellent troubleshooting, documentation, and communication skills.
- Ability to work autonomously in a fast-paced environment.
- Experience in a manufacturing setting.
What we offer you in return:
- Competitive salary
- Company Pension & Private Medical
- Car Allowance
- Bonus
- Holiday Purchase scheme
- Sharesave scheme
- Access to learning and development programmes.
- Wellbeing support and employee assistance programme.
- Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect.
At Premier Foods, we believe in inclusion, authenticity, and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued, and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love, or what they believe in. Our culture is one where everyone is welcome.
We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.
Technical Support Specialist in Nottingham employer: Premier Foods
Contact Detail:
Premier Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Premier Foods, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your 3rd line support skills and be ready to demonstrate your problem-solving abilities. Practice common scenarios you might face in the role to show off your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Premier Foods family!
We think you need these skills to ace Technical Support Specialist in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up-to-date and tailored specifically for the Technical Support Specialist role. Highlight your 3rd line support experience and any relevant technical skills that match the job description.
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; demonstrate how you've used them to solve real-world problems. We want to see examples of your troubleshooting prowess in high-pressure situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Premier Foods!
How to prepare for a job interview at Premier Foods
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, firewalls, and Microsoft technologies. Be ready to discuss your experience with SD-WAN, Aruba/Cisco, and troubleshooting techniques. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved incidents or service requests in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to think on your feet and deliver exceptional service.
✨Communicate Clearly and Effectively
As a Technical Support Specialist, communication is key. Practice explaining complex technical issues in simple terms. This will demonstrate your ability to liaise with non-technical staff and third parties, ensuring everyone understands the solutions you're providing.
✨Be Ready to Discuss Documentation Practices
Since thorough documentation is crucial in this role, be prepared to talk about your approach to documenting fixes and changes. Share any tools or methods you use to keep track of your work, as this shows your commitment to maintaining best practices in incident management.
