At a Glance
- Tasks: Support consumer care operations and manage enquiries with a proactive approach.
- Company: Join Premier Foods, home to beloved UK food brands.
- Benefits: Competitive salary, pension, employee discounts, and extensive learning opportunities.
- Other info: Inclusive culture that values authenticity and supports disability inclusion.
- Why this job: Make a real impact in consumer relations while working in a dynamic environment.
- Qualifications: Experience in consumer care, strong organisational skills, and data analysis abilities.
The predicted salary is between 30000 - 40000 £ per year.
Based - High Wycombe/Hybrid 13 Month FTC, Full Time
Join Premier Foods - where people, brands and purpose come together. At Premier Foods, we're proud to be the home of some of the UK's most loved food brands. Behind every product is a commitment to quality, safety and putting our consumers first. We're looking for a proactive and organised Consumer Relations Coordinator to join our Central Technical team on a maternity cover contract.
This is a fantastic opportunity for someone with consumer care experience who enjoys problem-solving, working with data, and collaborating with a wide range of stakeholders to deliver excellent service and insights across the business.
As Consumer Relations Coordinator, you'll play a key role in supporting the smooth operation of our consumer care function. You'll work closely with our outsourced consumer care team, internal stakeholders and technical teams to ensure consumer enquiries and escalations are managed effectively.
Key responsibilities include:
- Providing administrative support to the consumer care team, including voucher management, BACS requests, invoice administration and system monitoring.
- Supporting the resolution of consumer escalations, providing guidance and expertise on more complex cases.
- Handling escalated consumer calls and emails when matters cannot be resolved through standard processes.
- Producing and delivering accurate consumer care reporting for manufacturing sites, R&D teams and wider business stakeholders.
- Providing cover for other Consumer Relations Coordinators during periods of absence.
- Supporting key consumer care and supplier assurance projects as required.
- Building strong relationships with internal and external stakeholders to ensure excellent service delivery and continuous improvement.
What we need from you:
- You'll be highly organised, detail-oriented and comfortable managing multiple priorities in a fast-paced environment.
- Previous consumer care or customer relations experience.
- Strong Microsoft Excel and Word skills.
- Excellent organisational and communication skills.
- Ability to analyse and interpret data, producing clear and meaningful reports.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to work independently whilst collaborating effectively with others.
- Food manufacturing experience.
- Knowledge of allergens and food safety considerations.
What we offer you in return:
- Competitive salary
- Up to 7.5% pension and life assurance
- Sharesave scheme and the option to purchase additional holiday
- Extensive learning and development opportunities
- Access to a wide employee discount scheme
Ready to apply? Click Apply and submit your CV tailored to this opportunity. We look forward to hearing from you.
At Premier Foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.
We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.
Consumer Relations Coordinator in London employer: Premier Foods
Premier Foods is an excellent employer, offering a dynamic work environment in Worksop where you can grow your career in food safety and quality. With a strong commitment to inclusion and individuality, the company fosters a welcoming culture that values each employee's contributions while providing opportunities for professional development in a fast-paced manufacturing setting.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Relations Coordinator in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Premier Foods.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Premier Foods. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Consumer Relations Coordinator in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Premier Foods.
How to prepare for a job interview at Premier Foods
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Premier Foods's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Premier Foods offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
