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- Tasks: Manage customer orders, resolve queries, and ensure smooth order fulfillment.
- Company: Join Premier Foods, a leading British food manufacturer with a rich heritage.
- Benefits: Enjoy career progression, training support, and a collaborative work environment.
- Other info: Work in a dynamic setting with opportunities for personal growth.
- Why this job: Be part of a passionate team focused on innovation and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 23000 - 31000 £ per year.
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Customer Service Coordinator
Date: 23 Jul 2025
Location: Lutterworth, LE17 4DU (3 days in office)
Employment Type: Full-Time, Permanent
Salary: £27,000 per annum
Working Hours: Monday to Friday, 8am-4pm with some weekend work required
Join our dynamic Sweet Treats team, where passion meets performance! We’re a leading name in the food manufacturing sector, delivering delicious products and exceptional service worldwide. We’re seeking a proactive and customer-focused Customer Service Coordinator to help us maintain and grow our strong relationships with key customers.
The Role
As a Customer Service Coordinator, you’ll be the heartbeat of our customer operations. You’ll manage daily account processing, resolve queries, and collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction.
Key Responsibilities
- Analyze customer orders and identify demand fluctuations.
- Liaise with stock teams and bakery schedulers to ensure product availability.
- Communicate proactively with customers regarding order issues.
- Manage promotions, forecasts, and daily order trackers.
- Collaborate with supply chain and commercial teams.
- Investigate and report root causes of order shortages.
- Attend operational meetings and produce performance reports.
- Handle sample requests and maintain system housekeeping.
What We’re Looking For
- Previous experience in customer service or a customer-focused role.
- Strong communication and analytical skills.
- Proficiency in Excel and email systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience in logistics or supply chain (ideally FMCG).
- Familiarity with SAP and production/logistics processes.
Why Join Us?
- Be part of a passionate and agile team.
- Opportunities for career progression (e.g., Customer Service Lead Coordinator).
- Training and development support, including SAP and NVQ qualifications.
- Work in a collaborative environment that values innovation and customer focus.
Ready to Apply?
If you\’re enthusiastic about delivering excellent customer service and want to grow in a supportive and fast-paced environment, we’d love to hear from you!
A great British food company
Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 13 manufacturing sites and offices across the country.
Many of our brands have been part of UK life for more than a century, and you’ll find them in 90% of British households.
At Premier Foods, we believe in inclusion, authenticity, and individuality. We aim to ensure all colleagues are given equitable opportunities and are respected, valued, and encouraged to bring their true selves to work, regardless of who they are, what they look like, who they love, or what they believe in. Our culture is one where everyone is welcome.
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Customer Service Coordinator employer: Premier Foods
Contact Detail:
Premier Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the food manufacturing industry, especially the FMCG sector. Understanding the specific challenges and trends in this field will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your Excel skills, as proficiency in this tool is crucial for the role. Consider taking a quick online course or tutorial to enhance your data analysis capabilities, which will impress potential employers.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer queries in the past. Being able to share specific instances where you demonstrated strong communication and problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Research Premier Foods and their brands to understand their values and culture. This knowledge will not only help you tailor your responses but also show your genuine interest in being part of their team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. Emphasise your communication skills and any experience with logistics or supply chain management, as these are key for the Customer Service Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've resolved customer queries or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and any experience with SAP or email systems. These technical skills are important for the role and should be prominently featured.
Show Enthusiasm for the Company: Research Premier Foods and mention why you want to join their team specifically. Highlight your alignment with their values of inclusion and customer focus, which will demonstrate your genuine interest in the company culture.
How to prepare for a job interview at Premier Foods
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you resolved customer queries or improved customer satisfaction, as this will demonstrate your proactive approach and ability to handle challenges.
✨Know the Company and Its Products
Research Premier Foods and their product range before the interview. Understanding their brand values and the types of products they offer will help you align your answers with their mission and show your genuine interest in the role.
✨Demonstrate Analytical Thinking
Since the role involves analysing customer orders and demand fluctuations, be ready to discuss how you approach problem-solving. You might want to prepare a scenario where you successfully identified an issue and implemented a solution, showcasing your analytical skills.
✨Prepare for Team Collaboration Questions
As the position requires collaboration with various teams, think of examples that illustrate your ability to work well in a team. Be ready to discuss how you communicate effectively with others and contribute to achieving common goals.