At a Glance
- Tasks: Support consumer care operations and manage escalated enquiries with a proactive approach.
- Company: Join Premier Foods, home to beloved UK food brands.
- Benefits: Hybrid working, competitive salary, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Make a real difference in consumer relations while developing your problem-solving skills.
- Qualifications: Experience in consumer care and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Based - High Wycombe/Hybrid 13 Month FTC, Full Time Join Premier Foods - where people, brands and purpose come together.
At Premier Foods, we're proud to be the home of some of the UK's most loved food brands.
Behind every product is a commitment to quality, safety and putting our consumers first.
We're looking for a proactive and organised Consumer Relations Coordinator to join our Central Technical team on a maternity cover contract.
This is a fantastic opportunity for someone with consumer care experience who enjoys problem-solving, working with data, and collaborating with a wide range of stakeholders to deliver excellent service and insights across the business.
What you'll be doing?
As Consumer Relations Coordinator, you'll play a key role in supporting the smooth operation of our consumer care function.
You'll work closely with our outsourced consumer care team, internal stakeholders and technical teams to ensure consumer enquiries and escalations are managed effectively.
Key responsibilities include: Providing administrative support to the consumer care team, including voucher management, BACS requests, invoice administration and system monitoring.
Supporting the resolution of consumer escalations, providing guidance and expertise on more complex cases.
Handling escalated consumer calls and emails when matters cannot be resolved through standard processes.
Producing and delivering accurate consumer care reporting for manufacturing sites, R
Consumer Relations Coordinator employer: Premier Foods
Premier Foods is an excellent employer, offering a dynamic work environment in Worksop where you can grow your career in food safety and quality. With a strong commitment to inclusion and individuality, the company fosters a welcoming culture that values each employee's contributions while providing opportunities for professional development in a fast-paced manufacturing setting.
