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- Tasks: Provide top-notch technical support and optimise IT infrastructure performance.
- Company: Join Premier Foods, a company that values inclusion and innovation.
- Benefits: Enjoy competitive salary, pension, medical benefits, and career progression opportunities.
- Why this job: Be the face of IT, making a real impact in a dynamic environment.
- Qualifications: Experience in 3rd line support and strong knowledge of networking and Microsoft technologies.
- Other info: Embrace a culture of authenticity and inclusivity while advancing your career.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a highly skilled 3rd Line Technical Support Specialist to join our dynamic Technical Services Team. This is a fantastic opportunity for an experienced professional who thrives in a fast-paced environment and is passionate about delivering exceptional IT service. You will be the on-site face of IT, ensuring smooth operations and supporting critical projects across our sites. It is essential you are already working as a 3rd line support or have previous experience working as one.
What You’ll Do
- Act as the on-site technical representative for IT, resolving incidents and service requests within agreed SLAs.
- Maintain and optimise infrastructure performance, ensuring resilience and security.
- Deliver upgrades and maintenance in line with manufacturer recommendations.
- Document fixes, changes, and processes in accordance with IT Security Policy and change control.
- Collaborate across teams and with third parties to ensure seamless technical operations.
- Provide innovation and advice on technologies supporting Premier Foods environments.
- Travel to other UK sites as required.
What We’re Looking For
- Extensive experience in 3rd line technical support.
- Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure.
- Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, and AWS.
- Hands-on experience with VMWare/Nutanix, scripting (PowerShell), and certificate management.
- Excellent troubleshooting skills and ability to work autonomously.
- Strong understanding of ITIL practices and experience in manufacturing environments.
- Degree-level education preferred.
What we offer you in return
- Competitive salary
- Company Pension & Private Medical
- Car Allowance
- Bonus
- Holiday Purchase scheme
- Sharesave scheme
- Access to learning and development programmes.
- Wellbeing support and employee assistance programme.
- Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect.
At Premier Foods, we believe in inclusion, authenticity, and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued, and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love, or what they believe in. Our culture is one where everyone is welcome.
We are proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.
Technical Support Specialist in Barnsley employer: Premier Foods
Contact Detail:
Premier Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Premier Foods or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of the tools mentioned in the job description. Make sure you can talk confidently about your experience with networking, firewalls, and Microsoft technologies.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss specific incidents you've resolved in the past, especially those that highlight your troubleshooting abilities and how you’ve worked autonomously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Premier Foods.
We think you need these skills to ace Technical Support Specialist in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up-to-date and tailored specifically for the Technical Support Specialist role. Highlight your 3rd line support experience and relevant technical skills to grab our attention!
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them in real-world scenarios. We love seeing examples of your troubleshooting prowess and any innovative solutions you've implemented.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Premier Foods
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, firewalls, and Microsoft technologies. Be ready to discuss your hands-on experience with tools like VMWare and scripting in PowerShell. The more specific examples you can provide, the better!
✨Showcase Your Troubleshooting Skills
Prepare to share real-life scenarios where you've successfully resolved complex technical issues. Highlight your approach to troubleshooting and how you ensure incidents are resolved within SLAs. This will demonstrate your ability to work autonomously and effectively.
✨Understand ITIL Practices
Familiarise yourself with ITIL practices and be prepared to discuss how you've applied them in previous roles. This shows that you not only have the technical skills but also understand the importance of structured service management.
✨Be Ready to Collaborate
Since collaboration is key in this role, think of examples where you've worked with cross-functional teams or third parties. Emphasise your communication skills and how you ensure seamless operations, as this will resonate well with the interviewers.
