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For Companies At a Glance
- Tasks: Be the go-to tech guru, solving IT issues and optimising systems.
- Company: Join Premier Foods, a diverse and inclusive workplace.
- Benefits: Enjoy competitive pay, bonuses, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced tech role with growth opportunities.
- Qualifications: Experience in 3rd line support and strong tech skills required.
- Other info: Access to learning programmes and career progression paths.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly skilled 3rd Line Technical Support Specialist to join our dynamic Technical Services Team. This is a fantastic opportunity for an experienced professional who thrives in a fast-paced environment and is passionate about delivering exceptional IT service. You will be the on-site face of IT, ensuring smooth operations and supporting critical projects across our sites. It is essential you are already working as a 3rd line support or have previous experience working as one.
What You’ll Do
- Act as the on-site technical representative for IT, resolving incidents and service requests within agreed SLAs.
- Maintain and optimise infrastructure performance, ensuring resilience and security.
- Deliver upgrades and maintenance in line with manufacturer recommendations.
- Document fixes, changes, and processes in accordance with IT Security Policy and change control.
- Collaborate across teams and with third parties to ensure seamless technical operations.
- Provide innovation and advice on technologies supporting Premier Foods environments.
- Travel to other UK sites as required.
What We’re Looking For
- Extensive experience in 3rd line technical support.
- Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure.
- Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, and AWS.
- Hands-on experience with VMWare/Nutanix, scripting (PowerShell), and certificate management.
- Excellent troubleshooting skills and ability to work autonomously.
- Strong understanding of ITIL practices and experience in manufacturing environments.
- Degree-level education preferred.
What we offer you in return
- Competitive salary
- Company Pension & Private Medical
- Car Allowance
- Bonus
- Holiday Purchase scheme
- Sharesave scheme
- Access to learning and development programmes.
- Wellbeing support and employee assistance programme.
- Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect.
At Premier Foods, we believe in inclusion, authenticity, and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued, and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love, or what they believe in. Our culture is one where everyone is welcome. We are proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.
Locations
Technical Support Specialist in Barnsley, Yorkshire employer: Premier Foods
Contact Detail:
Premier Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Barnsley, Yorkshire
✨Tip Number 1
Get your networking game on! Connect with professionals in the IT field, especially those who work in 3rd line support. Use platforms like LinkedIn to reach out and engage with them; you never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled technical challenges in the past. This will help them see you as the problem-solver they need on their team.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! Tailor your CV to highlight your experience with networking, firewalls, and Microsoft technologies. This shows you're serious about the role and helps us see how you fit into our dynamic team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Technical Support Specialist position.
We think you need these skills to ace Technical Support Specialist in Barnsley, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up-to-date and tailored specifically for the Technical Support Specialist role. Highlight your 3rd line support experience and relevant technical skills, like networking and Microsoft technologies, to catch our eye!
Show Off Your Troubleshooting Skills: In your application, don’t shy away from showcasing your excellent troubleshooting skills. Share specific examples of how you've resolved incidents or improved infrastructure performance in previous roles – we love a good success story!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Premier Foods
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, firewalls, and Microsoft technologies. Be ready to discuss your hands-on experience with tools like VMWare and scripting in PowerShell. The more specific examples you can provide, the better!
✨Showcase Your Troubleshooting Skills
Prepare to share real-life scenarios where you've successfully resolved technical issues. Highlight your problem-solving process and how you worked autonomously to get things back on track. This will demonstrate your capability as a 3rd line support specialist.
✨Understand ITIL Practices
Familiarise yourself with ITIL practices and be prepared to discuss how you've applied them in previous roles. This shows that you not only understand the theory but also know how to implement it effectively in a manufacturing environment.
✨Be Ready to Collaborate
Since the role involves working with various teams and third parties, think of examples where you've successfully collaborated on projects. Emphasise your communication skills and how you ensure seamless operations across different departments.
