At a Glance
- Tasks: Manage appointments, welcome customers, and support audiologists in a vibrant retail environment.
- Company: Join Amplifon, a global leader in hearing solutions with a commitment to exceptional customer care.
- Benefits: Earn commission, enjoy world-class training, and explore international career opportunities.
- Other info: Flexible hours, with a focus on personal development and career advancement.
- Why this job: Be part of a close-knit team that values your attitude and offers growth potential.
- Qualifications: No specific experience required; just bring your passion for customer service and a proactive mindset.
The predicted salary is between 13728 - 19218 £ per year.
Sales And Customer Service Advisor
Walsall
Hours: 22 | Mon-Thur (10am - 4pm).
Salary: £13,728 p.a. + Variable commission scheme
A Career to Be Proud Of...
We are looking for a Sales and Customer Service Advisor to join our high street branch in Walsall. You will be working on the reception desk managing the diary for the Audiologist, making calls to customers and providing a warm welcome to anyone who comes into your shop.
We can offer you the opportunity to earn commission while doing your daily duties and be part of a close-knit global team that offers world-class training, as well as international opportunities.
Our Sales And Customer Service Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our audiologists.
We are looking for the right person for this role, so don\'t worry if you don\'t have all the experience we have listed below, as we believe the right attitude is key for this position
What You Will Be Doing...
- Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customer.
- Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
- Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit
- Manage the relationship with existing and potential customers to offer appropriates promotions, appointments and hearing solutions
- Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly (but not exclusively) visual merchandising, promotional campaigns and general appearance/cleanliness.
- Manage stock levels in the shop ensuring you always have the right amount of products
The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
You will also demonstrate
- Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred
- Sales skills, with the ability to support audiologists in achieving sales targets
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departmentsSelf-motivated with the ability to work with minimal supervision and take ownership to solve problems
- Have an understanding of and commitment to the Amplifon vision & values
- Strong organisational skills, and the ability to plan and prioritise your own workload
- Starting with this role Amplifon will offer development opportunities towards more senior roles within the company.
\'This role is also known as \'Customer Success\', Client Advisor\', \'Customer Service Advisor\', \'Customer Care Assistant\', \'Customer Care Specialist\', \'Receptionist\'
LNKD1_UKTJ #J-18808-Ljbffr
Sales And Customer Service Advisor (Walsall) employer: Premier FMCG (Pty) Ltd
At Amplifon, we pride ourselves on being an exceptional employer, offering a supportive work culture that values customer devotion and teamwork. Our Walsall branch provides a unique opportunity for Sales and Customer Service Advisors to thrive in a close-knit environment, with world-class training and clear pathways for career advancement. Join us to not only earn competitive commission but also to be part of a global family dedicated to making a difference in people's lives through outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales And Customer Service Advisor (Walsall)
✨Tip Number 1
Familiarise yourself with Amplifon's vision and values. Understanding what the company stands for will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the role. This will help you feel more confident when discussing how you would handle various customer interactions during the interview.
✨Tip Number 3
Research the local market in Walsall and understand the needs of potential customers. Being able to discuss local trends or customer preferences can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Amplifon if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Sales And Customer Service Advisor (Walsall)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Sales and Customer Service Advisor role. Emphasise any previous customer service or sales experience, as well as your ability to manage appointments and work with databases.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of Amplifon's vision and values. Mention specific examples of how you've successfully managed customer relationships or contributed to sales in past roles.
Highlight Your Skills:In your application, clearly outline your computer literacy, organisational skills, and any experience with appointment booking systems. These are crucial for the role, so make them stand out.
Show Enthusiasm:Express your enthusiasm for the position and the company in your application. Let them know why you want to be part of the Amplifon family and how you can contribute to their success.
How to prepare for a job interview at Premier FMCG (Pty) Ltd
✨Show Your Customer Service Skills
As a Sales and Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your communication skills and ability to resolve issues.
✨Demonstrate Sales Acumen
Be ready to discuss your sales experience and how you can contribute to the team's revenue goals. Think of specific instances where you successfully upsold products or services, and be prepared to share these stories.
✨Familiarise Yourself with Amplifon’s Values
Understanding the company's vision and values will show your commitment to their mission. Research Amplifon and be ready to discuss how your personal values align with theirs during the interview.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured in this position to demonstrate your enthusiasm.
