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- Tasks: Support property management by handling resident inquiries and administrative tasks.
- Company: Join Premier Estates, a leading managing agent in the UK property market.
- Benefits: Enjoy hybrid working, 25 days annual leave, and exclusive staff events.
- Why this job: Be the first point of contact for residents and make a real difference in their experience.
- Qualifications: GCSEs in English and Maths, plus strong organisational and customer service skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 24570 - 24570 £ per year.
Position: Estates Coordinator
Location: Office based and then hybrid after probation (74 King Edward St, Macclesfield SK10 1AT)
Working Hours: Monday to Friday
Salary: £24,570
Contract: Full time, permanent
About Us: Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK.
Benefits:
- Hybrid Working (after probation)
- Complimentary fruit in the office
- Birthday leave
- Exclusive staff events
- Westfield Health cashback plan, inclusive of surgical options
- Payday Butties (available in the office)
- 25 days of annual leave, with the opportunity to purchase additional holiday days
- Company-wide closure during the Christmas period
Job Description: The Operations department is responsible for maintaining the properties that the company manages. Each Senior Estates Manager has a portfolio of properties that they look after, supported by an Estates Coordinator. This role provides administrative support to one Senior Estates Manager or Estates Manager ensuring the smooth operation of the team portfolio in accordance with company procedures and industry best practice. This role is the first point of contact for the residents living in the properties within that team portfolio.
Key responsibilities include, but are not limited to:
- Be the first point of contact on the telephone for residents / contractors / clients.
- Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager.
- Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc.
- Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates.
- Administer and monitor building insurance claims.
- Authorise or dispute routine invoices to be paid and escalate large or one-off spends to Senior Estates Manager or Estates Manager.
- Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Managers or Estates Managers notes.
- Assist with the distribution of each development's annual service charge estimates and accounts.
- Undertake other general duties as required from time to time to assist in the success of Premier Estates.
What We Ask From You:
- English GCSE level 4 (grade C) or above
- Maths GCSE level 4 (grade C) or above
- Administration experience is essential
- Customer service and property industry experience is desirable but not essential
- Microsoft Office, intermediate (advanced is desirable but not essential)
- Polite telephone manner
- Strong organisational skills
- Able to prioritise a busy workload
- Able to work well independently and as part of a team
- Positive attitude
- Resilient
- Works well under pressure
- Takes pride in producing work to a high standard
For further details about this position or to gain deeper insights into Premier Estates, please visit our website. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance-related activities checks.
Estate Coordinator (Permanent) in Macclesfield employer: Premier Estates
Contact Detail:
Premier Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Coordinator (Permanent) in Macclesfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Estates. Understand their values, their portfolio, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact for residents and contractors, it’s crucial to sound confident and friendly over the phone. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects in the past. Highlighting your ability to prioritise and stay organised will make you stand out as a candidate who can handle the busy workload.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the company culture. This shows that you’re engaged and serious about the position. Plus, it gives you a chance to see if Premier Estates is the right fit for you!
We think you need these skills to ace Estate Coordinator (Permanent) in Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estates Coordinator role. Highlight your admin experience and any customer service skills you have. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Premier Estates. Mention your organisational skills and how you handle pressure – we love that!
Show Off Your Skills: Don’t forget to showcase your Microsoft Office skills in your application. If you’ve got advanced knowledge, let us know! We’re looking for someone who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Good luck!
How to prepare for a job interview at Premier Estates
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Estates Coordinator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience fits perfectly with what Premier Estates is looking for.
✨Showcase Your Customer Service Skills
As the first point of contact for residents and contractors, excellent customer service is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to manage relationships effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you had to prioritise tasks or deal with difficult customers. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or the team you'll be working with. This shows your genuine interest in the role and helps you determine if it's the right fit for you as well.
