At a Glance
- Tasks: Support property management by handling communications and administrative tasks for a Senior Estates Manager.
- Company: Join Premier Estates, an award-winning managing agent with a diverse property portfolio.
- Benefits: Enjoy hybrid working, birthday leave, exclusive events, and 25 days annual leave.
- Other info: Comprehensive training provided to ensure your success in this role.
- Why this job: Be the first point of contact for residents and make a real difference in property management.
- Qualifications: GCSEs in English and Maths, administration experience, and strong organisational skills.
The predicted salary is between 25000 - 25000 £ per year.
Location: 74 King Edward St, Macclesfield SK10 1AT
Working Hours: Monday - Friday, 0900 - 1730
Salary: £25,000
Contract: Full time, permanent
About Us:
Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principle of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.
Benefits:
- Hybrid Working (after probation)
- Complimentary fruit in the office
- Birthday leave
- Exclusive staff events
- Westfield Health cashback plan, inclusive of surgical options
- Payday Butties (available in the office)
- 25 days of annual leave, with the opportunity to purchase additional holiday days
- Company-wide closure during the Christmas period
Job Description:
The Operations department is responsible for maintaining the properties that the company manages. Each Senior Estates Manager has a portfolio of properties that they look after, supported by an Estates Coordinator. This role provides administrative support to one Senior Estates Manager or Estates Manager ensuring the smooth operation of the team portfolio in accordance with company procedures and industry best practice. This role is the first point of contact for the residents living in the properties within that team portfolio.
Key responsibilities include, but are not limited to:
- Be the first point of contact on the telephone for residents / contractors / clients. Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager.
- Raising works orders for repairs / maintenance works required, based on report from latest site visit.
- Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc.
- Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates.
- Administer and monitor building insurance claims.
- Authorise or dispute routine invoices to be paid and escalate large or one off spends to Senior Estates Manager or Estates Manager.
- Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Managers or Estates Managers notes.
- Assist with the distribution of each developments annual service charge estimates and accounts.
- Undertake other general duties as required from time to time to assist in the success of Premier Estates.
Please Note: Comprehensive guidance and support will be provided to ensure your success in this role.
What We Ask From You:
- English GCSE level 4 (grade C) or above
- Maths GCSE level 4 (grade C) or above
- Administration experience is essential
- Customer service and property industry experience is desirable but not essential
- Microsoft Office, intermediate (advanced is desirable but not essential)
- Polite telephone manner
- Strong organisational skills
- Able to prioritise a busy workload
- Able to work well independently and as part of a team
- Positive attitude
- Resilient
- Works well under pressure
- Takes pride in producing work to a high standard
For further details about this position or to gain deeper insights into Premier Estates, please visit our website. To contact us or make inquiries, please reach out to our recruitment team on 020 4604 3121 quoting the reference number #LI-IG1.
All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance-related activities checks.
Locations
Estates Coordinator in Cheshire, Macclesfield employer: Premier Estates
As a Senior Building Safety Manager at Odevo Group, you will thrive in a supportive and ambitious environment that prioritises compliance and continuous improvement. With a hybrid working model based in Macclesfield, you will enjoy the flexibility of remote work while having the opportunity to engage directly with residents and stakeholders on-site. The company fosters a culture of growth, offering competitive salaries, annual reviews, and a commitment to raising safety standards, making it an excellent employer for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Coordinator in Cheshire, Macclesfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premier Estates. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Estates Coordinator, you'll be the first point of contact for residents and clients. So, brush up on your telephone manner and be ready to handle queries with confidence. Role-play with a friend if you need to!
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to prioritise and keep things running smoothly, which is key for this role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Estates Coordinator in Cheshire, Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Estates Coordinator role. Highlight your admin experience and any customer service skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how your skills align with our values at Premier Estates. Keep it friendly and professional!
Show Off Your Organisational Skills:In your application, give examples of how you've managed busy workloads or prioritised tasks in the past. We love candidates who can juggle multiple responsibilities while keeping everything running smoothly!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Premier Estates!
How to prepare for a job interview at Premier Estates
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Estates Coordinator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to the smooth operation of the team portfolio.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for residents and clients, be prepared to discuss your customer service experience. Think of specific examples where you've successfully handled inquiries or resolved issues, demonstrating your polite telephone manner and strong organisational skills.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle routine matters or complex situations. Practice responding to scenarios related to property management, such as dealing with maintenance requests or managing contracts. This will show your problem-solving abilities and resilience under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or the team dynamics. This not only shows your interest in Premier Estates but also gives you a chance to gauge if it’s the right fit for you. Plus, it demonstrates your proactive attitude!
